Officer, Regulatory Services - UAEN

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Reply to all inquiries directly to Court or police through dedicated online portals after investigating in cases & provide requested information from concerned Departments and final investigation outcome.
Retrieve customer information, documents, and account details. Draft response letters for authorized signatories to review and sign.
Review police investigation request and liaise with the internal department to provide (statement, CCTV, A/C detail ) based in their request to the police with a prompt response.
Prepare official bank response and present it to the management for police investigation request, and court manual letter.
Review & handle Court and Police Letters (through mailing) within SLA. Forming proper replies based on information received from the concerned department/branch & follow up with them to avoid fines & penalties.
Handle all bounced CHQ request and provide documents and information as per the Bank police and ensure timely response for the request.
Maintain accurate filing and register systems, update records, and ensure the safe custody of confidential documents to ensure easy retrieval.
Respond to inquiries related to CBD staff received from courts and law enforcement agencies. Coordinate with HR to provide a timely response to competent authorities.
Ensure Deceased customer cases with the applicable Law from UAE courts, and supporting Freezone courts, as per guidance provided by the central bank.
Assists the management during QA review and Internal Audit review on the internal procedure.
Work with Legal and contribute to the review and revision of the existing policies and procedures for the local operations to ensure these reflect changes in relevant laws.
Respond to inquiries from branches and business units, providing feedback or non-confidential information related to customer court cases.
Gather information and advice to management and staff on legal and regulatory matters, including changes in laws and regulations that may impact the bank's operations.
Develop and maintain knowledge of bank operations procedures and regulations to hold higher responsibilities and support staff training and development in policies and procedures.
Interpret and evaluate out of policy court cases letters and report findings to management.