Office/Staffing Coodinator

About us

Home Care Coordinator

Live your best life possible by helping others live theirs. Our Caregivers and staff are the heart and soul of what we do. At BrightCare HomeCare, we like to celebrate successes and have fun while building meaningful relationships. Join our team and have a lasting positive impact on the lives of our cients and their families by helping care for those who cannot care for themself!

Benefits:

• Healthcare Benefits Plan
• Weekly pay
• Flexible scheduling
• ongoing training
• TapCheck advances
• Flexible scheduling

Other Benefits:

• Ongoing recognition and spot awards
• Referral bonuses
• Professional training CE hours with the best-in-class online learning
• Dementia training and certification with our agency and Alzheimer’s Association
• 1-on-1 care with clients in their homes
• Thoughtfully matched caregivers with clients (personality, needs, location, availability)
• A real hands-on orientation and ongoing detailed client-specific instructions and training
• A support staff that truly cares, listens, and happily works around your availability
• Mentorship and shadowing
• Advancement opportunities

Our work environment includes:

• Fleixible office hours

• Growth opportunities

• Casual work attire or scubs

• Upbeat positive personalities with a desire to serve

• On-the-job training

OFFICE and STAFFING COORDINDATOR JOB DESCRIPTION

Reports to:

Agency Director/Administrator

Summary

The Staffing/Office Coordinator is responsible for recruiting, hiring and training new caregiivers throughout the entire onboading process. Must be well organized and able to keep up with large amounts of detailed paperwork to remain compliant with all labor laws and state regulations. Additionally, the position will require attention to day to day office demands such, but not limited to, adjusting the master schedule according to available staff and report changes to agency director, ensure accuracy of completed shifts and adjust as needed, monitor overtime hours, will have to juggle staffing and hiring based on adjusted census and client needs. They will have to answer and field agency calls, problem solve and ensure best in class customer services at all times. The coordinator must be upbeat and positive and possess strong organizational and communication skills, be able work effectively with a team, and adapt to changing priorities and circumstances.

Portrait of Staffing Coordinator

1. Familiar with and comfortable working on computers.

2. Possess good phone and customer service skills.

3. Ability to coordinate and perform multiple tasks.

4. Understand basic math and accounting principles.

5. Excellent written/grammatical skills.

6. Good communication and problem-solving skills.

7. Self-starter/Resilient.

8. Work well with others.

9. Coordinate care for clients with BCHC Team. Healthcare experience a bonus.

10. Audit inflow of paperwork and documentation to remain compliant with state standards.

Primary Responsibilities

1. Assist with answering phones, office organization and management.

2. Staffing of all in-home care cases via caregivers or self.

3. Coordinate with Director and assist with interview and orientation process of caregivers weekly.

4. Understanding and utilizing the Wellsky staffing software to its best potential.

5. Monitoring and updating daily schedules via computer software for payroll and billing accuracy including trouble shooting/correcting missed clock ins/outs or overlaps.

6. Communicate and notify clients/caregivers daily about schedule needs or changes.

7. Develop and monitor the caregiver mentoring program with the goal of caregiver retention.

8. Monitor and update client care plans as needs change.

9. Educate Caregivers on trending concerns when identified.

10. Contribute to companywide ideas for recruiting and marketing of services.

11. Complete training on intake call sales techniques.

Knowledge and Skills Requirements

• Time Management: The ability to effectively manage your own time, as well as the time of others, is essential for a scheduler. You need to be able to prioritize tasks, manage multiple schedules, and ensure that everyone stays on track.

• Attention to Detail: As a Care Coordinator, you need to be detail-oriented and able to catch mistakes before they become problems. You should have strong organizational skills and be able to keep track of many different schedules and deadlines.

• Communication Skills:The ability to communicate clearly and effectively is essential for a scheduler. You need to be able to explain schedules and deadlines to management, team members, clients, and be able to respond to questions and concerns in a timely manner. Must be able to spend a lot of time on the phone communicating with caregivers and clients.

• Problem Solving Skills: Care Coordinator often involves dealing with unexpected problems and challenges, so it’s important to have strong problem-solving skills.

• Technology Skills: Many scheduling tasks are done using software and other digital tools, so it’s important to have a good understanding of technology. You should be comfortable using scheduling software, spreadsheets, and other tools to manage schedules and track progress.

• Flexibility: A Care coodinator should be flexible and adaptable. Projects can change quickly, and you need to be able to adjust schedules and priorities accordingly. You should be able to work well under pressure and be able to handle changing deadlines and priorities with ease. Ability to be available outside of typical office hours is a must.

• Caregiving experience a plus.

• Must be authorized to work in the United States.

Work Hours

8:00 AM – 4:00 PM at office with some flexibility with rotating on call

Workload is expected to be 70% in office and 30% in the field.

Must have reliable transportation.