Offshore Banking Advisor

About Concentrix: Concentrix is a global leader in customer experience solutions, helping the world’s best brands deliver exceptional service. We’re passionate about creating positive experiences and driving customer loyalty through innovation and empathy.

Position Overview: We’re looking for a detail-oriented and customer-focused individual to join our team as a Banking Customer Service Representative. In this role, you’ll support customers of a major financial institution by resolving inquiries, offering solutions, and ensuring a seamless banking experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat regarding banking products and services
• Assist with account management, transactions, and troubleshooting issues
• Provide accurate information while adhering to banking regulations and company policies
• Maintain detailed records of customer interactions and follow-ups
• Collaborate with team members to improve service delivery and customer satisfaction

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred)
• Previous experience in customer service or banking is an asset
• Strong communication and problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in basic computer applications and CRM systems

What We Offer:

• Competitive salary and performance incentives
• Paid training and continuous development opportunities
• Supportive and inclusive team culture
• Career advancement within a global organization
• Benefits package (healthcare, paid time off, etc.)

Ready to Make a Difference? Join Concentrix and be part of a team that’s redefining customer service in the banking industry. Apply now and start your journey toward a rewarding career.

Job Types: Full-time, Permanent, New grad

Pay: E£21,800.00 per month

Ability to commute/relocate:

• 6th of October City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you comfortable working rotational shifts (24/7)?

Education:

• Bachelor's (Required)

Experience:

• call center: 1 year (Required)

Language:

• English fluently (Required)