A Day in the Life:

The essential functions of this role are as follows:

• Provide support to the Ombudsman Director.
• Draft correspondence and reports.
• Coordinate schedules, and relative activities.
• Make recommendations based on research and analysis.
• Serve as an intake officer such as opening new files, reviewing complaints, researching history, and required level of ombudsman intervention.
• Evaluate facts and interpret policies, procedures, and guidelines specific to the Ombudsman office.
• Maintain various databases kept by the Ombudsman office, develop enhancements to ensure greater consistency, efficiency, and efficacy.
• Create specialized reports and statistics from various databases.
• Manage the Ombudsman office filling and tracking systems.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

The ideal candidate in this role should minimally have either

• at least 5+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.

Related certifications and coursework may be considered for education or experience.

• Advanced knowledge of pertinent laws, statues, regulations policies and guidelines governing the state agency.
• Experience working with diverse populations.
• Skill in conducting investigations, mediation, and dispute resolution, in the use of computer and applicable software, and in the use of interpersonal techniques.
• Ability to conduct initial intake interviews and investigations.
• Ability to analyze and prepare documents, reports, and correspondence.
• Ability to maintain cooperative work relationships.
• Ability to interpret and explain complex statues, regulations, policies, and guidelines.
• Ability to prioritize and manage competing deadlines and statutory requirements.
• Excellent verbal and written communication skills.
• Exceptional problem solving and critical thinking skills.
• Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports: