Omnichannel Analyst, Project & Operations

Position

Job Title: Omnichannel Analyst, Project & Operations

Reports to: Director of Omnichannel

Job Purpose:

The Omnichannel Analyst, Project & Operations will play a key role in supporting the growth and excellence of Dior’s Omnichannel services across the Americas. This position combines reporting & analysis, project coordination, and operational support to ensure a seamless client journey across all touchpoints.

Working closely with boutiques, regional teams, supply chain, Client Service Center, IT, and Central in Paris, the Analyst will monitor performance, coordinate rollouts, and ensure the successful execution of Dior’s Omnichannel strategy.

Job responsibilities

Omnichannel Reports & Analytics

• Build, maintain, and distribute Omnichannel performance reports (weekly, monthly, quarterly) for boutiques, regions, and corporate teams.
• Monitor and analyze KPIs including revenue, penetration, rejection rate, AOV, and fulfillment efficiency.
• Automate dashboards and tools (Power BI, etc.) to track adoption and client experience.
Conduct competitive benchmarking and market research to identify opportunities.

Project & Operations Support

• Implement Inventory control updates based on inventory ownership, marketing calendar, key launches, product lifecycles and overall Merchandising Guidelines as well as ad hoc Business decisions (holidays cut-offs, etc.)

• Support the execution of Omnichannel projects, from pilot to rollout and hyper care.
• Assist with User Acceptance Testing (UAT) for new services, including payments, checkout, and logistics workflows.
• Help document and maintain Standard Operating Procedures (SOPs) for Omnichannel services (order management, returns/refunds, packaging & delivery).
• Coordinate with boutiques and Sales Advisors to ensure compliance with operational standards.

Cross-Functional Collaboration

• Partner with boutiques to identify needs, improve adoption, and drive revenue through Omnichannel levers.
• Collaborate with IT, Supply Chain, Retail Operations, Client Service Center and Paris HQ teams to follow up on issues and deliver solutions.
Provide operational support during peak seasons and new boutique openings.

Presentations & Reviews

• Prepare and support executive presentations (business reviews, performance analysis,…).
• Provide data-driven recommendations to management and cross-functional teams.

Profile

Skills & Competencies

• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word) and Power BI.
• Strong analytical and problem-solving skills with attention to detail.
• Knowledge of retail operations, e-commerce, or omnichannel processes.
Excellent communication and organizational skills, with ability to manage multiple priorities.

Experience

• Minimum 4-5 years of professional experience in project management, retail operations, or performance analysis.
• Previous experience in luxury retail, e-commerce, or omnichannel projects preferred.

Additional information

The selected candidate will be offered a salary within the range of $80,000 – $90,000 annually, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more.

ADDITIONAL INFORMATION

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Houst of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.