Omnichannel Backend Associate

Omnichannel Backend Associate

ChaiVision · Onsite – Pakistan Office · Full-Time

Job Title: Omnichannel Backend Associate

Department: Sales — Omnichannel

Reports To: Backend Manager, Omnichannel

Location: Onsite – Pakistan Office (9 AM – 5 PM EST)

Job Type: Full-Time

Salary: $550 - $600 USD/month

About Chai Vision

Chai Vision is a fast-growing eCommerce company managing a portfolio of direct-to-consumer (DTC) brands across high-impact categories — from fitness and wellness to home goods, pet care, children’s products, outdoor products, kitchen essentials, and supplements. We scale rapidly on platforms like Shopify, Amazon, and TikTok Shop through a data-driven, community-first approach and a relentless focus on product-market fit.

The organization is driven by a data-informed approach to growth, disciplined operational execution, and a commitment to delivering high-quality products and customer experiences at scale. Chai Vision continues to invest in expanding its omnichannel sales strategy and retail presence worldwide, offering team members the opportunity to contribute within a fast-paced, performance-oriented organization focused on sustainable growth and long-term value creation.

Role Summary

Walmart, Target+, and Best Buy are some of the biggest retail surfaces in North America — but every listing on those marketplaces is held together by backend work that customers never see: SKU uploads, inventory feeds, compliance flags, return policies, and account-health metrics. When the backend is clean, sales scale. When it slips, listings get suppressed and revenue stops.

The Omnichannel Backend Associate keeps that machine running. This is a hands-on, execution-heavy role responsible for SKU setup, inventory monitoring, and marketplace compliance across Walmart (U.S. & Canada), Target+, and Best Buy (U.S. & Canada). Your work is the quiet engine behind ChaiVision’s omnichannel growth.

What You’ll Do

Marketplace Back-End Management

• Upload and configure new SKUs across Walmart, Walmart Canada, Target+, Best Buy U.S., and Best Buy Canada
• Ensure product details, pricing, stock, and attributes sync correctly from Shopify and SellerCloud
• Troubleshoot suppressed SKUs, missing content, and unpublished items

Inventory & Stock Management

• Monitor inventory across all assigned platforms to prevent out-of-stocks
• Track Walmart Fulfillment Services (WFS) inventory and seller performance metrics
• Flag low-stock or performance issues and coordinate timely updates with the team

Policy & Logistics Setup

• Set up shipping rules, return policies, and logistics parameters across each marketplace
• Monitor marketplace performance metrics (e.g., Walmart Seller Scorecard)
• Resolve logistics or policy issues promptly to keep accounts in good standing

Compliance & Marketplace Health

• Monitor backend alerts for violations (hazmat, category misplacement, listing policy)
• Proactively address compliance issues to prevent penalties or account risk
• Maintain account-health metrics across all assigned platforms

Reporting & Communication

• Run monthly returns reports and share analysis with management
• Track performance alerts and flag critical issues for resolution
• Provide regular written updates to the Backend Manager on issues, progress, and risks
• Coordinate with the front-end team, IT / SellerCloud, and Finance partners on issues that cross teams

Who You Are

• Detail-oriented and process-focused — small data errors and policy misconfigurations don’t slip past you
• Comfortable in backend marketplace tooling and systems management — you’re happiest in the seller portal
• Proactive — you spot errors, compliance risks, and stock discrepancies before they become incidents
• Collaborative — you communicate clearly with managers, cross-functional teams, and partners to resolve issues
• Hands-on with platforms like Walmart Seller Center, Target+, and Best Buy Seller Portal
• Adaptable — you handle operational curveballs without losing the daily rhythm

Qualifications

• 1-3 years of experience in marketplace operations, eCommerce backend administration, or seller-platform support
• Hands-on experience with at least one of: Walmart Seller Center, Target+, Best Buy Seller Portal, or a comparable marketplace platform
• Working knowledge of SellerCloud, Shopify, or another listing / inventory system is a strong plus
• Solid Excel / Google Sheets skills for inventory tracking and returns reporting
• Ability to work U.S. business hours (9 AM – 5 PM EST) from the Pakistan office
• Bachelor’s degree in Business, Operations, Information Systems, or a related field preferred

Tools & Systems

SellerCloud · Shopify · Walmart, Target+, Best Buy Seller Portals · Excel / Google Sheets · Slack · Notion · Microsoft 365 (Teams, Excel, SharePoint)

Why Work With Us

• Competitive salary and performance-based growth
• Work in a fast-growing global eCommerce company with real ownership
• Collaborative, high-energy environment where ideas become action
• Opportunity to build and lead systems that drive company-wide impact
• Holiday and birthday gifts — we celebrate our people
• Real room to grow as we scale

“If you thrive in a fast-paced, data-driven environment and want to make a real impact at a growing eCommerce company, you’ll love working here!”