Omnichannel CRM Trainee (Emiratisation)

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You’ll Be Doing

As a CRM Trainee in the Central CRM team, you will support the setup and day-to-day management of automated customer lifecycle journeys and help with the technical operations of Salesforce Marketing Cloud (SFMC). This role is ideal for someone who is curious about marketing technology and wants hands-on experience in CRM automation.

Key responsibilities

• Support the team in building and maintaining automated lifecycle journeys (e.g., welcome, browse abandonment, post-purchase, reactivation)
• Help with SFMC operational tasks, such as:

• Creating and updating Email/SMS/ WhatsApp templates (guided by existing standards)

• Assisting with Journey Builder setup and QA checks

• Supporting Audience/Data Extensions creation and basic hygiene (naming, fields, counts)

• Perform testing and quality checks before campaigns go live:

• Link checks, content checks, personalization checks, Audience list testing

• Monitor journey performance basics (with guidance):

• Delivery, opens/clicks, bounce trends, basic journey health checks

• Maintain simple and clear documentation:

• Campaign/journey checklists, how-to notes, tracking sheets

• Collaborate with cross-functional teams (marketing, tech, data, brand teams) by gathering inputs and following up on actions

What you will learn

• How customer lifecycle marketing works end-to-end
• How to operate SFMC tools (especially Journey Builder, Content Builder, and data basics)
• CRM best practices: QA, tracking discipline, documentation, and stakeholder coordination

What You’ll Need to Succeed

• Curious and proactive (you like figuring out “how it works”)
• Organized and reliable (you follow steps and meet timelines)
• Comfortable working with both business and technical teams
• Growth mindset: open to feedback and continuous learning

What the Group can Offer

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Emirati Talent & Inclusive Opportunities

At Chalhoub Group, we are committed to empowering UAE Nationals and fostering local talent as part of our vision for a thriving workforce. We welcome applications from Emirati candidates who are eager to grow, innovate, and contribute to the success of our organization. Our commitment to diversity and inclusion ensures equal opportunities for all, regardless of gender, age, race, religion, or ability.

Join us and be part of our exciting future!

Apply now to kickstart your journey with Chalhoub Group.