On-Call Healthcare Support Specialist

On-Call Specialist
Sisters of Mercy of the Americas

Position Summary
Under the supervision of the Life Care Coordinator (LCC), the On-Call Specialist (OCS) provides urgent and emergent support to Sisters requiring care at local hospitals or urgent care centers. This role includes responding to after-hours calls, accompanying Sisters, assisting with communication with medical staff, and providing transportation when needed using a company vehicle.

On-Call Schedule

• Monday–Friday: 6:00 PM – 6:00 AM

• Saturday–Sunday: 6:00 AM – 6:00 AM

• Holidays: 6:00 AM – 6:00 AM

The OCS must respond to calls promptly and arrive within 45 minutes. During weekdays, the OCS is expected to respond to text notifications within 30 minutes and be available between 4:00 PM–6:00 PM for handoff communication.

Assignments are typically scheduled one week at a time.

Key Responsibilities

• Respond to urgent and emergent care needs of Sisters as scheduled

• Accompany Sisters to emergency or urgent care facilities

• Assist with communication and documentation from healthcare providers

• Coordinate closely with the Life Care Coordinator and Mercy Circle staff

• Provide transportation and physical assistance as needed

• Complete required documentation within 24 hours

• Maintain safety, calm judgment, and professionalism in emergency situations

Qualifications
Required:

• High school diploma

• Valid driver’s license with a clean driving record

• Caregiving experience (formal or informal)

• Experience communicating with healthcare providers

• Ability to clearly document healthcare information

• Must live within a 45-minute drive of Mercy Circle

Preferred:

• Experience with medical or transportation emergencies

• Familiarity with healthcare systems

• Ability to work independently and exercise sound judgment

Physical Requirements

• Ability to lift up to 30 pounds regularly

• Ability to assist with wheelchairs and mobility equipment

• Clear vision, hearing, and effective verbal communication

Mission Alignment
This role supports the mission of the Sisters of Mercy of the Americas by responding with compassion, dignity, and respect to Sisters in times of urgent need.

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