On Call Patient Experience Representative - Primary Care

85134BR

Pediatrics-General Pediatrics

Job Posting Description

Department Summary:
Children's Hospital Primary Care Center (CHPCC) is here to help families raise healthy, happy children. Our locations serve more children than any other primary care practice in Boston. We are dedicated to helping parents and guardians raise happy and healthy children. We see patients beginning at birth, and will follow children through the important milestones of their development. Our dedicated staff of medical providers, nurses, social workers, dietitians, and child life specialists provides well-child care, including routine immunizations, health education, and care for acute illnesses.

As a Patient Experience Representative, you will work to provide support to the administrative operations of primary care and work to ensure the best possible patient experience.

Key Responsibilities:
Patient Encounter Management:
Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter
Check In / Check Out:
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisors
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling
Administrative:
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed
Schedule will be on call between the hours of 8am and 9pm.

Minimum qualifications
Education:
High School Diploma / GED
Experience:
No healthcare experience required - Basic customer service and computer skills.
Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.
Ability to work with diverse internal and external constituencies.

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).

Status

Part-Time

Regular, Temporary, Per Diem

Per Diem

Standard Hours per Week

1

Pay Range

$19.06-$27.64 Hourly

Office/Site Location

Boston

Job Posting Category

Administration

Remote Eligibility

Onsite Only