On-Call Scheduler

Overview

Comfort Keepers is searching for a passionate on-call/weekend Scheduling Coordinator to support our Omaha and Council Bluffs office. This individual is accountable for coordinating and managing the schedules of qualified Comfort Keepers, ensuring clients receive the appropriate level of care as outlined in their plan of care. The Scheduling Coordinator role requires excellent organizational and communication skills, ability to utilize a scheduling software with attention to detail and a commitment to providing exceptional customer service. This role must collaborate with the team to make sure we deliver on our promise for not only our clients and families for the Comfort Keepers employment experience. Maintaining a high level of performance and accountability is vital. Independent work and time management are requirements for this position.

Essential Functions

• Responsible for scheduling call off shifts and hours by matching caregiver qualifications and availability to client needs
• Communicates new assignments and/or schedule changes to caregivers and clients including late alerts and call offs
• Provide on call, in rotation with the other team members
• Enters and maintains client information into operational software and verifies compliance with third party payor authorizations and documentation
• Serves as first point of contact for incoming calls after 5pm and on weekends
• Provides and promotes good customer services and encourages courteous attention from all employees

This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.

Competencies

• Proficiency in English language (oral and written)
• Excellent communication (oral and written) and strong interpersonal skills
• Professional customer service skills when communicating with all stakeholders
• Humble, Driven, Positive
• Strong organizational and time management skills
• Computer skills and ability to document interactions and lead generation in technology
• Exhibit a high level of personal accountability
• Results driven mentality
• Willingness to learn
• Practices and promotes teamwork
• Sets a personal example of positive attitude and performance
• Resilient, patient and persistent problem-solving sales approach
• High level of integrity
• Goal/Growth oriented

Work Environment

This position operates as a local position and routinely uses standard office equipment.

Work environment defined:

Local - position has in-office requirements and would require employees to live in the local area.

Physical Demands

• Employee is regularly required to talk and hear
• Walking, sitting and standing with lifting limited to files and records typically not expected to exceed five pounds in weight
• Constantly operates a computer and other office equipment, such as a phone, headset, calculator, copier, and printer

Required Education and Experience

• High school diploma or equivalent
• 2+ years previous experience in professional work setting or customer service roles

Preferred Education and Experience

• 2+ years previous experience in home care