On-Ground Operations Specialist | London Cab

Job Purpose

Responsible for supervising daily on-ground B2B transportation operations to ensure smooth execution, on-time performance, and SLA compliance. Acts as the main point of contact between drivers, clients, and internal operations teams to maintain high service quality.

Responsibilities:

• Supervise daily on-site B2B transportation operations and ensure adherence to approved schedules and plans.
• Coordinate with drivers to ensure attendance, readiness, and compliance with operational and safety requirements.
• Handle real-time operational issues, delays, and incidents on the ground in coordination with relevant teams.
• Support clients on-site and respond to service requests or operational escalations as per defined procedures.
• Monitor service quality and report operational performance, deviations, and incidents.
• Ensure compliance with safety standards, company policies, and client SLAs.

Requirements

• Bachelor’s degree in business, Logistics, or a related field.
• 1–3 years of experience B2B operations or similar roles.
• Strong communication and problem-solving skills.
• Ability to manage on-site client interactions and routine escalations professionally.
• Attention to compliance, safety requirements, and risk prevention.
• Ability to prepare accurate operational and incident reports.
• High sense of responsibility and ownership for assigned operations.
• Strong time management and task-focused problem-solving mindset.