Abrar Admin

ABOU GHALY MOTORS

<div>Job Purpose
The CRM Supervisor is responsible for managing the Customer Relationship Management system and team, ensuring excellent customer experience across sales, service, and aftersales operations while maintaining the premium standards of Mercedes-Benz. The role focuses on improving customer satisfaction, retention, and loyalty.
Responsibilities:Customer Experience Management<ul><li>
Ensure all customer interactions meet Mercedes-Benz premium service standards.
</li><li>Monitor customer satisfaction and feedback from surveys and follow-ups.
</li><li>Handle customer complaints and escalations professionally and efficiently.
</li><li>Improve overall customer journey from lead to aftersales service.
</li></ul>CRM System Management<ul><li>
Manage and maintain the dealership&rsquo;s CRM system (e.g., Salesforce CRM or Microsoft Dynamics 365).
</li><li>Ensure accurate customer data entry and database management.
</li><li>Track leads, sales opportunities, and customer interactions.
</li></ul>Lead &amp; Customer Follow-Up<ul><li>
Monitor incoming leads from showroom visits, website inquiries, and marketing campaigns.
</li><li>Ensure sales advisors follow up with leads within the required time.
</li><li>Track lead conversion and improve sales funnel performance.
</li></ul>Customer Retention &amp; Loyalty<ul><li>
Manage customer retention programs.
</li><li>Track service reminders, warranty follow-ups, and maintenance campaigns.
</li><li>Ensure customers return for after-sales service and vehicle upgrades.
</li></ul>Reporting &amp; Analytics<ul><li>
Prepare regular CRM reports including:
</li><li>Lead conversion rates
</li><li>Customer satisfaction (CSI)
</li><li>Complaint resolution time
</li><li>Service retention
</li><li>Analyze customer data to identify sales opportunities and customer trends.
</li></ul>Team Supervision<ul><li>
Supervise CRM coordinators or call center agents.
</li><li>Train team members on CRM processes and customer communication.
</li><li>Monitor call quality and follow-up performance.
</li></ul>Coordination with Departments
Work closely with:<ul><li>
Sales Department
</li><li>Service &amp; Aftersales
</li><li>Marketing Team</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or related field
</li></ul><ul><li>3&ndash;5+ years experience in CRM or customer service in automotive
</li><li>Experience with premium brands is preferred
</li><li>Strong knowledge of dealership operations (sales &amp; aftersales)</li></ul></div>

CRM Supervisor - Mercedes Benz

<div>Job Purpose:
 
Manage technician team who are responsible for performing vehicle body repairs, keep running of the body shop 
in accordance to SOP that assure target achievement, maximum productivity, quality and profitability.<div>
Responsibilities:
 
<ul><li>Maximize the use of all available resources to ensure the department is run in the most effective manner</li><li>Supervise the body shop technicians and facilities to assure that they follow the proper repair order flow to</li></ul>
satisfy customer, parts department and business office and deliver a positive customer experience. 
<ul><li>Make every reasonable effort to ensure that vehicle repair is a pleasant customer experience by guiding</li></ul>
and motivating B&amp;P technicians. 
<ul><li>Ensure that all necessary B&amp;P shop equipment is in proper and safe working condition.</li><li>Obtain the special tools and equipment necessary to perform repairs according to the manufacturer</li></ul>
recommendations 
<ul><li>Know and understand the dealership&rsquo;s warranty policies and procedures.</li><li>Cross-train the B&amp;P personnel to cover different roles inside the department to cover any manpower</li></ul>
shortage effectively and efficiently 
<ul><li>Realign B&amp;P employees, who fail to adhere to instructions, company policies etc.</li><li>Report to management any circumstances that compromise the integrity, security or financial position of</li></ul>
the dealership. 
<ul><li>Set a high standard for shop cleanliness, equipment repair and general shop appearance and require that</li></ul>
it be maintained. 
<ul><li>Schedule preventive maintenance of shop equipment.</li><li>Organize and maintain proper use of the B&amp;P department&rsquo;s designated parking areas.</li><li>Analyze and eliminate practices that waste supplies, utilities, space and time.</li></ul></div> 
Requirements 
<ul><li>
Bachelor's degree in mechanical engineering or equivalent.</li><li>
3-5 years of experience in B&amp;P operation in a reputable dealership.</li><li>
Good understanding of automotive systems.</li><li>
Fluent written and spoken English.</li><li>
Knowledge of procedures for parts volume order processing, logistics.</li><li>
Knowledge of inventory control &amp; Stock management.</li><li>
MB brand experience is a plus.</li><li>
Latest B&amp;P repairs equipment, suppliers and repair techniques.</li><li>
Knowledge of sales techniques and methodologies.</li><li>
Ability to use the MB Parts Catalogue and Knowledge of parts operating systems preferred.</li></ul></div>

Body and Paint Workshop Engineer - Mercedes Benz

<div>Establish and maintain healthy, long-term relationship with customers to generate repeat business and referrals.
Discover customer's needs and offer solutions to them through the company's services or vehicles.
Share experience and knowledge to help business reach goals and solve problems.
Responsibilities:
<ul><li>Convert showroom visitors into customers by greeting them in a welcoming and helpful way and understanding their needs and interests to match them to the most appropriate vehicle.</li><li>
Understand the characteristics, capabilities, and features of all vehicles, and provide the potential customer with detailed information, including comparing different competitive models.</li><li>
Answer customer general and detailed questions about vehicles, financial aspects, warranties and purchase process.
</li><li>Build a rapport with potential customers to improve the possibility of a sale in the future.
</li><li>Help customers become familiar with the vehicles they are interested in by offer test drivers, explain technical details and specific legal and financial requirements.
</li><li>Accompany customers on test drives, collecting licenses and documentation beforehand per best practices</li><li>
Coordinate with the finance department to determine each customer&rsquo;s financing and ownership options.</li><li>
Follows up with prospective customers and existing customers to confirm their satisfaction and generate leads.</li><li>
Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.</li><li>
Assist customers with completing the relevant paperwork required for a successful sale to be processed.</li><li>
Maintain reporting structures and recording sales and inventory on our CRM software.</li><li>
Collaborate with sales team members to reach sales targets.</li><li>
Assist with the setup of the showroom and promotional displays.</li></ul> 

Requirements 
<ul><li>
An associate&rsquo;s degree or high school diploma.</li><li>
1-5 years of experience.</li><li>
A proven track record in motor vehicle sales would be advantageous.
</li><li>Ability to read people effectively.
</li><li>Attention to detail and accuracy</li><li>
A professional appearance and demeanor.
</li><li>Excellent communication and interpersonal skills.
</li><li>Strong customer service and negotiation skills.
</li><li>Basic knowledge of MS Excel.</li><li>
Fluent English verbal and written.</li><li>
Fluent Arabic verbal and written.</li></ul></div>

Sales Consultant - Geely

<div>The Human Resources Business Partner (HR Manager) at Abou Ghaly Motors plays a strategic role in partnering with business leaders to align human resources strategies and initiatives with business objectives. This role acts as a trusted advisor and consultant to management on human resources-related issues, leading workforce planning, talent management, employee engagement, and organizational development efforts.
Key Responsibilities:<ul><li>
Collaborate with business leaders to understand business goals and challenges and develop HR strategies to support those objectives.</li><li>
Provide guidance and support on employee relations, performance management, talent development, and retention initiatives.</li><li>
Lead workforce planning including forecasting, recruitment coordination, and succession planning to meet business needs.</li><li>
Drive organizational change initiatives and support culture development aligned with Abou Ghaly Motors&rsquo; values and vision.</li><li>
Partner with the Total Rewards and Talent Acquisition teams to implement competitive compensation, benefits, and recruitment strategies.</li><li>
Manage employee relations issues proactively, ensuring fair and consistent application of policies and labor law compliance.</li><li>
Conduct training sessions and workshops on HR topics to enhance manager and employee capabilities.</li><li>
Analyze HR metrics and provide insights to management for informed decision-making.</li></ul> 
Requirements 
<ul><li>
Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field; a Master&rsquo;s degree or relevant HR certification (e.g., SHRM, CIPD) is a plus.</li><li>
10+ years of experience in Human Resources with a focus on business partnering in a dynamic, multi-business environment.</li><li>
Strong knowledge of Egyptian labor laws and HR best practices.</li><li>
Proven experience in employee relations, performance management, and organizational development.</li><li>
Excellent communication, interpersonal, and negotiation skills.</li><li>
Ability to influence and build relationships at all organizational levels.</li><li>
Strong analytical skills with the ability to use HR metrics for data-driven decision-making.</li><li>
Experience managing change and driving HR initiatives that support business growth.</li></ul> 

Benefits 
<ul><li>
Private Health Insurance</li><li>
Pension Plan</li><li>
Training &amp; Development</li><li>
Annual Bonus based on Performance
</li><li>Transportation allowance
</li><li>Employee discount on all Brands and Services</li></ul></div>

Human Resources Business Partner (HR Manager)

<div>Vespa Sales Graduate Program
Shape your future in sales with one of the world&rsquo;s most iconic premium brands.
The Vespa Sales Graduate Program is a 6-month, paid, full-time development program designed to build high-potential graduates into successful sales professionals within the mobility sector.
High-performing participants will have the opportunity to land into a full-time role upon successful completion of the program. 
 
What the Program Offers<ul><li>
6-month paid, full-time program
</li><li>International training experience in Italy (Piaggio HQ)
</li><li>Hands-on experience to premium retail sales
</li><li>Rotational assignments across Cairo, North Coast, and Gouna
</li><li>Structured development in sales, customer experience, and product expertise
</li></ul>Program Structure
Training Phase<ul><li>
Vespa product knowledge by Piaggio team</li><li>
Sales and commercial fundamentals
</li><li>Customer experience and relationship management
</li><li>Negotiation and closing techniques
</li><li>Sales KPIs and performance management
</li><li>CRM systems and digital tools
</li></ul>Field Rotations<ul><li>
Cairo flagship locations
</li><li>Seasonal assignments in North Coast &amp; Gouna
</li></ul>Responsibilities:<ul><li>
Deliver a premium customer experience aligned with Vespa brand standards
</li><li>Engage customers, identify needs, and recommend suitable solutions
</li><li>Conduct product presentations and coordinate test rides
</li><li>Support sales closure and achieve monthly targets
</li><li>Maintain accurate CRM updates and follow-ups
</li><li>Participate in brand activations and events
</li><li>Build long-term customer relationships</li></ul> 
Requirements 
<ul><li>
Fresh graduates (0&ndash;2 years of experience)</li><li>
Strong interest in sales, automotive, or luxury retail</li><li>
Excellent communication and interpersonal skills</li><li>
Presentable, confident, and customer-oriented
</li><li>Fluent in Arabic &amp; English</li><li>
Willingness to work flexible hours and travel (Gouna / Sahel rotations)</li></ul></div>

AGM Sales Graduate Program - Vespa