Abrar Admin

ABOU GHALY MOTORS

<div>Job Purpose
Service Advisor is responsible for maintaining and growing a relationship with an assigned group of customers (account). They will typically be assigned to the same set of accounts throughout the lifetime of a business relationship, in that time, service advisor will be responsible for deeply understanding a customer's needs, helping customers get most of the existing products they have purchased, and increasing revenue by introducing an account contact to new products or services. Service Advisor must be passionate who will partner with and ensure the long-term success of our customers.
Responsibilities:<ul>
<li>
Operate as the LEAD point of contact for any and all matters specific to your assigned customers (account).</li>
<li>Build and maintain strong, long-lasting customer relationships.</li>
<li>Develop a trusted advisor relationship with your assigned customers (account).</li>
<li>Ensure the timely and successful delivery of our solutions according to customer needs and objectives.</li>
<li>Identify and grow opportunities and collaborate with IMS team.</li>
<li>Accountable for accurate customers data.</li>
<li>Maintain open and clear communications Channel with your assigned customers (account), Communicate due dates, timelines and expectation to your customers.</li>
</ul>
Requirements<ul>
<li>
Bachelor's degree in mechanical engineering or relevant field.</li>
<li>2- 3 years of experience.</li></ul></div>

Service Advisor | Jeep and Alfa Romeo

<div>We are seeking a skilled SAP HCM Consultant with mid-level experience to support Human Capital Management processes within SAP. The consultant will work closely with HR teams to configure, maintain, and enhance SAP HCM modules, ensuring seamless integration with other SAP and HR systems. This is a part-time role suitable for consultants with the ability to deliver high-quality results while managing flexible working hours.
Responsibilities<ul>
<li>
Support core SAP HCM processes including Personnel Administration (PA), Organizational Management (OM), Time Management, and Payroll (as applicable).</li>
<li>Collaborate with HR teams to gather business requirements, analyze gaps, and propose SAP-based solutions.</li>
<li>Configure and maintain SAP HCM modules according to business needs.</li>
<li>Provide functional support for end users, troubleshoot issues, and ensure timely resolution.</li>
<li>Ensure smooth integration of SAP HCM with FI, SuccessFactors, and other related systems.</li>
<li>Prepare functional specifications for custom developments and work with ABAP/technical teams.</li>
<li>Conduct unit testing, integration testing, and support User Acceptance Testing (UAT).</li>
<li>Deliver end-user training and maintain updated process documentation.</li>
<li>Participate in upgrades, support packages, and migration activities when required.</li>
</ul>
Requirements
Education &amp; Experience:<ul>
<li>
Bachelor&rsquo;s degree in human resources, Information Technology, or related field.</li>
<li>2&ndash;5 years of hands-on experience in SAP HCM implementation and support.</li>
<li>Strong knowledge of PA, OM, Time Management, and Payroll processes.</li>
<li>Experience with SAP HR reporting tools and integration with SuccessFactors (plus).</li>
<li>Familiarity with SAP HCM on S/4HANA or SAP HCM for S/4 (advantage).</li>
</ul>
Technical Skills:<ul>
<li>
Hands-on configuration and support of SAP HCM modules.</li>
<li>Ability to prepare functional specifications and coordinate with technical teams.</li>
<li>Good understanding of HR reporting and payroll-related functionalities.</li>
Knowledge of SuccessFactors and cloud-based HR integration (advantageous). 
<li>
</li>
</ul>Certifications (Preferred):<ul>
<li>
SAP Certified Application Associate &ndash; HCM.</li>
<li>SuccessFactors certification (plus).</li>
</ul>
Soft Skills:<ul>
<li>
Strong problem-solving and analytical skills.</li>
<li>Excellent communication and collaboration abilities.</li>
<li>Ability to manage part-time engagement effectively and deliver high-quality results.</li>
<li>Flexibility to adapt to changing HR and business requirements</li></ul></div>

SAP HCM Consultant

<div>As an SAP Business One Consultant, you will play a pivotal role in delivering exceptional enterprise resource planning (ERP) solutions to our diverse client base. You will be responsible for the end-to-end implementation, ongoing support, and strategic optimization of SAP Business One, ensuring our clients leverage the platform to its fullest potential. This client-facing role demands deep expertise in SAP Business One functionalities, a keen ability to analyze complex business processes, and the capacity to effectively manage multiple projects simultaneously.
1. SAP Business One Implementation:<ul>
<li>
Lead and manage the complete lifecycle of SAP Business One implementation projects, from comprehensive requirements gathering and solution design through to go-live and robust post-go-live support.</li>
<li>Conduct in-depth analysis of client business processes, workflows, and unique functional requirements.</li>
<li>Perform meticulous configuration, customization, and fine-tuning of SAP Business One to align precisely with client operational needs.</li>
<li>Design, develop, and execute comprehensive data migration strategies and plans.</li>
<li>Deliver effective user training sessions and develop clear, concise system documentation.</li>
</ul>
2.Support and Maintenance:<ul>
<li>
Provide expert ongoing support and proactive maintenance for deployed SAP Business One systems.</li>
<li>Efficiently troubleshoot, diagnose, and resolve complex system issues, ensuring minimal disruption to client operations.</li>
<li>Manage and apply necessary system patches, upgrades, and hotfixes.</li>
<li>Uphold stringent standards for data integrity and system security.</li>
</ul>
3.Optimization and Enhancement:<ul>
<li>
Proactively identify and recommend opportunities for process improvement and operational efficiencies within client organizations through the strategic application of SAP Business One functionalities.</li>
<li>Design and implement impactful system enhancements, custom reports, and bespoke solutions.</li>
<li>Maintain current knowledge of SAP Business One best practices, new features, and industry trends to provide cutting-edge advice.</li>
</ul>
4.Client Engagement and Advisory:<ul>
<li>
Cultivate and nurture strong, enduring relationships with clients, establishing yourself as a trusted advisor on all SAP Business One-related matters.</li>
<li>Conduct regular client review meetings, presenting performance insights and strategic recommendations for continuous system improvement.</li>
</ul>
5.Project Management:<ul>
<li>
Oversee and successfully manage multiple concurrent SAP Business One projects, ensuring timely delivery, adherence to scope, and strict budget compliance.</li>
<li>Develop detailed project plans, timelines, and resource allocation strategies.</li>
<li>Provide transparent and regular communication on project status, progress, and potential risks to all relevant stakeholders.</li>
</ul>
Requirements
1.Education:<ul><li>
Bachelor&rsquo;s degree in computer science, Information Technology, Business Administration, or a closely related field. A master&rsquo;s degree is considered a significant asset.</li></ul>
2.Experience:<ul><li>
Associate Level: Minimum of 2-3 years of hands-on experience in SAP Business One implementation and support, with a demonstrated history of successful project delivery.</li></ul>
3.Technical Skills:<ul>
<li>
Proven proficiency in SAP Business One core configuration and advanced customization.</li>
<li>Strong working knowledge and practical experience with SQL and Crystal Reports.</li>
<li>Familiarity with SAP Business One integration tools, methodologies, and best practices.</li>
<li>Solid understanding of database management principles and data migration techniques.</li>
</ul>
4.Soft Skills:<ul>
<li>
Exceptional problem-solving and analytical capabilities with a detail-oriented approach.</li>
<li>Superior communication (written and verbal) and interpersonal skills, enabling effective collaboration with clients and team members.</li>
<li>Demonstrated ability to work autonomously and effectively within a collaborative team environment.</li>
<li>Robust organizational and project management acumen.</li>
</ul>
5.Certifications:<ul>
<li>
Current SAP Business One certification is highly desirable.</li>
<li>Additional Requirements:</li>
<li>Willingness and ability to travel to client sites as required.</li>
<li>A proactive mindset and adaptability to thrive in a fast-paced, dynamic work environment.</li>
<li>Unwavering commitment to delivering outstanding customer service and client satisfaction.</li></ul></div>

SAP Business one consultant

<div>Job Purpose
Monitor, evaluate, and improve the performance of the operations team to ensure adherence to SOPs, optimize efficiency, and maintain high service quality.
Responsibilities:<ul>
<li>
Audit daily operations, including ride assignments, driver movements, and resource utilization.</li>
<li>Ensure compliance with SOPs, SLAs, and internal standards.</li>
<li>Identify gaps or deviations in workflows that could impact service or efficiency.</li>
<li>Analyze decision-making patterns to align with company protocols and customer satisfaction.</li>
<li>Prepare quality reports highlighting errors, trends, and improvement areas.</li>
<li>Collaborate with team leaders and training teams to address performance gaps.</li>
<li>Participate in calibration sessions and process improvement discussions.</li>
<li>Recommend corrective actions or process enhancements based on findings.</li>
<li>Escalate critical violations or high-risk behaviors for immediate action.</li></ul> 
Requirements<ul>
<li>
Bachelor&rsquo;s degree in business, Operations Management, or a related field.</li>
<li>3+ years in QA, operations audit, or similar roles (logistics, ride-hailing, or dispatch preferred).</li>
<li>Strong understanding of operational workflows and resource management.</li>
<li>High attention to detail and analytical skills.</li>
<li>Proficient in operations platforms, dispatching tools, or system dashboards.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to work independently with professionalism and confidentiality.</li>
</ul>
Preferred Skills<ul>
<li>
Experience in transportation, logistics, or ride-hailing platforms.</li>
<li>Knowledge of QA methodologies and process audits.</li>
<li>Familiarity with COPC or ISO standards.</li>
<li>Experience with Excel, Google Sheets, or BI tools for reporting.</li>
</ul>
Benefits<ul>
<li>
Competitive salary</li>
<li>Health insurance coverage
</li><li>Training and professional development opportunities
</li><li>Career growth and internal promotion paths
</li><li>Supportive and collaborative work environment
</li><li>Employee recognition programs and rewards
</li><li>Transportation allowance</li></ul></div>

Quality Coach | London Cab

<div>Job Purpose
The Front Desk Administrator will serve as the first point of contact for visitors and customers at our facility. The role requires an individual with strong communication, organizational, and customer service skills to efficiently handle day-to-day administrative tasks. The successful candidate will be responsible for serving as the first point of contact for visitors managing customer coding, updating customers' data, assisting customers with inquiries, making reports, and ensuring the front office runs smoothly.
Responsibilities:<ul>
<li>
Greet and assist customers and visitors in a friendly and professional manner.</li>
<li>Provide information to customers regarding general inquiries.</li>
<li>Manage the reception area, ensuring it is organized, welcoming, and reflects the professionalism of the company.</li>
<li>Maintain an up-to-date customer database, ensuring all relevant information is logged accurately.</li>
<li>Keep the front desk area clean and neat</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in any relevant field.</li>
<li>Previous experience in front desk, administrative support, or customer service is preferred.</li>
<li>Strong interpersonal and communication skills.</li>
<li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook).</li>
<li>Ability to multitask and prioritize effectively in a fast-paced environment.</li>
<li>Professional appearance and demeanor.</li>
<li>Strong attention to detail.</li>
<li>Ability to remain calm under pressure and handle challenging situations with professionalism.</li></ul></div>

Front Desk Receptionist

<div>Job Purpose
Quality &amp; Business Development Specialist supports the execution and monitoring of quality, business development, and process improvement initiatives within the Mercedes-Benz automotive segment at Abou Ghaly Motors. The role ensures compliance with Mercedes-Benz Dealer Standards, supports internal audits and quality reporting, tracks operational KPIs, and contributes to continuous improvement initiatives aimed at enhancing operational excellence, customer satisfaction, and brand standards.
Responsibilities:
Mercedes-Benz Dealer Standards &amp; Internal Audits<ul>
<li>
Support the implementation and monitoring of Mercedes-Benz Dealer Standards across all relevant automotive operations.</li>
<li>Conduct internal audits in line with Mercedes-Benz requirements and the approved audit plan.</li>
<li>Document non-conformities, recommend corrective actions, and follow up with concerned departments.</li>
<li>Participate in Mercedes-Benz Dealer Standards audits conducted by the Market Performance Center.</li>
<li>Maintain and update business development documentation, audit reports, presentations, and development plans.</li>
</ul>
Quality Assurance &amp; Performance Monitoring<ul>
<li>
Prepare monthly Quality Assurance reports in line with Mercedes-Benz standard processes.</li>
<li>Monitor the performance of diagnostic and inspection tools used within the Mercedes-Benz service operations.</li>
<li>Track and analyze KPIs related to service quality, technician productivity, and customer satisfaction (CSI).</li>
<li>Support corrective and preventive actions to address quality gaps and reduce repeat service issues.</li>
<li>Monitor customer feedback and complaints and support improvement initiatives.</li>
</ul>
Business Development &amp; Manufacturer Coordination<ul>
<li>
Support follow-up on AGM&rsquo;s commitments and target agreements with Mercedes-Benz Egypt.</li>
<li>Coordinate with internal automotive departments to ensure alignment with manufacturer requirements and timelines.</li>
</ul>
Process Improvement &amp; Systems Support<ul>
<li>
Support continuous improvement of automotive business processes and operational systems.</li>
<li>Assist in developing procedures, tools, and documentation to improve efficiency and compliance.</li>
<li>Support enhancements to software and business solutions aligned with Mercedes-Benz standards.</li>
</ul>
Dealer Management System (DMS)<ul>
<li>
Support compliance of the Dealer Management System with Mercedes-Benz automotive standards.</li>
<li>Assist in system rollouts, updates, and digital initiatives related to Mercedes-Benz operations.</li>
<li>Coordinate with internal teams and software providers on system-related activities.</li>
</ul>
Continuous Improvement &amp; Organizational Support<ul>
<li>
Contribute ideas for service and business development within the Mercedes-Benz segment.</li>
<li>Support initiatives to improve customer satisfaction (CSI) and employee engagement.</li>
<li>Work closely with cross-functional teams to promote a performance-driven and quality-focused culture.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in business administration, Engineering, Management, or a related field.</li>
<li>Knowledge of process management and quality systems is an advantage.</li>
<li>Minimum 3 years of experience in automotive dealerships, preferably within Mercedes-Benz or premium automotive brands.</li>
<li>Good understanding of Mercedes-Benz dealer systems, standards, and operational requirements.</li>
<li>Knowledge of automotive dealership operations across sales, service, and aftersales.</li>
<li>Strong coordination, communication, and reporting skills.</li>
<li>Analytical mindset with strong attention to detail.</li>
<li>Ability to manage multiple priorities in a structured and compliant manner.</li>
<li>Very good command of English (spoken, written, and reading).</li></ul></div>

Business Development Specialist - Mercedes-Benz

<div>Job Purpose
Responsible for managing and optimizing daily B2B transportation operations to ensure reliable service delivery, cost efficiency, and full SLA compliance. The role supports planning, execution, performance monitoring, and continuous improvement while acting as a key point of coordination between clients, drivers, vendors, and internal teams.
Responsibilities:<ul>
<li>
Manage daily B2B transportation operations to ensure on-time performance and service quality.</li>
<li>Plan and optimize routes, shifts, fleet allocation, and capacity based on client demand.</li>
<li>Monitor operational execution, handle incidents and escalations, and ensure quick resolution.</li>
<li>Ensure compliance with SLAs, KPIs, safety standards, and company policies.</li>
<li>Prepare and share daily, weekly, and monthly operational and performance reports.</li>
<li>Coordinate with on-ground teams, control rooms, drivers, and security teams.</li>
<li>Support client meetings, visits, audits, and operational reviews.</li>
<li>Identify operational gaps and drive process improvement initiatives.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in business, Operations, Logistics, or a related field.</li>
<li>Experience in corporate transportation, mobility, or ride-hailing operations is preferred.</li>
<li>2&ndash;4 years of experience in transportation, logistics, fleet, or B2B operations.</li>
<li>Strong knowledge of route planning, capacity planning, and operational execution.</li>
<li>Experience working with SLAs, KPIs, and client-facing operations.</li>
<li>Proficiency in Excel / Google Sheets and operational reporting with basic data analysis.</li></ul></div>

B2B Operations Specialist | London Cab

Join ABOU GHALY MOTORS and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.