Onboarding Specialist

At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to providing the highest quality care is at the forefront of everything we do. At Primecare Home Care Services, we prioritize CARE. Our culture is shaped by our core values, which include being caring, reliable, honest, punctual, and professional. We believe in fostering an environment where compassion and dedication are valued and rewarded. We strive to create a supportive and collaborative atmosphere for our team members, promoting personal growth and professional development.

Position Summary:

As an Employee Specialist at Primecare Home Care, you will play a crucial role in ensuring the seamless onboarding and retention of Caregivers. You will collaborate closely with the Staffing Coordinator and utilize recruiting platforms to source, screen, and hire qualified Caregivers.

Responsibilities:

• Manage and lead the onboarding process for all new caregivers, ensuring all necessary documentation is completed accurately and efficientely.

Prepare and clear new hire for start date, including but not limited to new hire processing, track compliance requirements, technology access requests and tracking status of new hire. Schedule candidates for required onboarding appointments; collects required paperwork, licenses and certifications; conducts background screens, and initiates/tracks required certification(s) completion

Ability to conduct home visits and field work to engage potential caregivers. Update the ATS

• Utilize Viventium to enter caregiver information, track compliance requirements, and manage the onboarding process
• Maintain the Respect and Care Center board, ensuring that all onboarding data is up to date.

• Manage the Viventium onboarding spreadsheet to track the progress of the caregiver’s onboarding and training.
• Collaborate with the Staffing Coordinator to match caregivers with open shifts based on availability, skills, and client requirements.
• Recruiting talented caregivers for open clients utilizing recruiting platforms, social media and other means to post job listings.
• Develop a pool of qualified candidates in advance of need.
• Screen applications, conduct initial interviews, and assess candidates' compatibility with our company values and mission.
• Provide a smooth transition for new caregivers, offering support and guidance throughout the onboarding process.
• Utilize your experience in auditing to regularly review caregiver files and documentation, ensuring compliance with industry regulations and company policies.
• Identify any discrepancies or gaps in caregiver records and take necessary actions to address them promptly.

Required Knowledge, Skills, Abilities and Competences:

Energetic, positive, supportive, encouraging and overall pleasant disposition. Ability to prioritize multiple projects, manage production schedules, and meet deadlines. Ability to introduce change, implement new programs, and strategies and ability to maintain program performance.

• Strong customer service skills
• Onboarding experience
• Ability to maintain confidentiality when handling and assessing sensitive employee information; protect privacy related to any employee or candidate information.
• Ability to conduct field visits.

Minimum Qualifications:

• High school diploma
• Excellent communication skills, both written and verbal.
• Detail-oriented and skilled in auditing and compliance.
• Compassionate, patient, and able to build rapport with caregivers.
• Proficient in Microsoft Office Suite and data entry.

Ability to work independently and collaboratively within a team environment. Willingness to accept additional duties as needed to help the department team and other departments duties as assigned.

Preferred Qualifications

Associates Degree in the healthcare administration and/or human resources field Minimum 1+ years of experience in recruiting, onboarding and/or healthcare administration roles or related fields.

• Familiarity with HRIS and Recruiting software is a strong asset.

Other Qualifications

Language Skills

• Ability to read, analyze and interpret regulations and other documents.
• Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.
• Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.
• Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Other Skills and Abilities:

• Able to establish and maintain cooperative and positive working relationships. • Organized, detail-oriented, courteous, proactive, self-motivated, dependable, and customer service driven.

• Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.
• Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.

General Job Performance Requirements

Meets/exceeds established performance goals. Additional performance requirements may be communicated.

• Alignment with Company Goals & Objectives – Supports the organization’s mission, vision, and values and holding self-accountable for applying these principles daily and personally living them when working with coworkers, participants, clients, and all other business contacts.

• Adherence to Company Policy – Follows and enforces guidelines as established by policies. Conforms to company and job standards and requirements. Shows respect for others. Acts in the best interests of the company at all times. Serves as an example for others. Conducts business in an ethical fashion. • Job Knowledge – Demonstrates a thorough understanding of his/her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements. Efficiently uses resources (including staff and management) to obtain additional knowledge.

• Cooperativeness – Consistently supports management decisions as demonstrated by his/her actions.

Demonstrates a “can do” attitude by responding positively to instructions. Follows instructions and works harmoniously with others to complete the job or task.

• Commitment – Commits to his/her job and to the success of the company. Continuously puts forth the effort to achieve goals and continuous quality improvement. Degree to which employee goes the extra step to ensure job/task completion. Takes initiative to offer ideas to improve processes or results. • Customer Service - Embraces the organization's commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts.

• Safety – Maintains a safe workplace. Reports all unsafe work conditions to supervisor and/or Safety & Loss Control Manager and works in conjunction with supervisor, Safety & Loss Control Manager, and staff to correct unsafe work conditions. Follows and enforces all safety policies.
• Quantity of Work / Productivity – Produces at a high volume. Always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines. Engage in a productive work effort whenever possible. Meets goals and objectives.
• Quality of Work – Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in a thorough and organized manner while minimizing downtime. Results are consistently within acceptable quality standards.
• Reliability – Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and tasks all the way through completion. Puts forth the effort to achieve goals and objectives under varying circumstances.
• Attendance – Meets or exceeds punctuality and attendance expectations/requirements. Faithfully reports to work and conforms to scheduled work hours. When necessitated, follows call-in procedures, and informs others of absences.
• Communication – Exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers, participants, clients, and vendors. Keeps others informed as directed by operational demands and need-to-know. Keeps self-informed of announcements made via established company venues.
• Confidentiality – Maintains confidentiality of employee, participant, and client data/information, and any other sensitive organization information as appropriate.

Physical Demands

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Employees are frequently required to sit. Employees are frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally stoop, kneel, or crouch.
• Requires manual and finger dexterity and eye-hand coordination.

• Requires the ability to use department equipment, such as telephones, personal computers, adding machines, copiers, fax machines, etc. Position requires frequent use of computers and phones. • Requires the ability to lift/carry up to 30 pounds using appropriate body mechanics.

Visual, Hearing and Communication Requirements

• Requires corrected vision, including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Requires hearing to normal range and must be able to communicate effectively verbally and in writing with co-workers, vendors, clients, and others for work-related purposes.

Work Environment

Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pressure Factor

• May require working under stressful conditions.
• May experience pressure to meet scheduled timelines.

Environmental Conditions

• The employee normally works indoors in a typical, temperature-controlled office environment. • Noise level in the work environment is usually moderate.

• There may be distractions such as phone calls, work interruptions, and communication from co-workers or participants.