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Onboarding Specialist

About VETTX:

VETTX is transforming how auto dealerships acquire vehicles from private sellers. Our platform helps dealerships source inventory at scale by connecting them directly with private-party listings across multiple channels.

We’re a fast-growing, high-performance team focused on driving real results for our partners. Everything we do is centered around helping dealerships buy more cars, more efficiently.

The Role: Onboarding Specialist

We are hiring an Onboarding Specialist to own the initial implementation and early success of new dealership partners.

This role is critical to ensuring customers get up and running quickly, adopt the platform correctly, and start seeing results within the first 30-60 days.

This is a highly execution-focused role. You will run onboarding calls, train users, enforce best practices, and hold customers accountable to the process required to succeed on VETTX.

Key Responsibilities:

Lead onboarding for new dealership accounts from kickoff through full implementation
Run structured onboarding and training calls with dealership teams and buyers
Ensure all users are properly set up, trained, and actively using the platform
Drive early adoption and activity within the first 30 days
Identify gaps in usage and correct behavior quickly
Partner with Account Managers and CSMs to ensure a smooth transition post-onboarding
Maintain detailed notes and activity tracking in CRM (Vitally)

What Good Looks Like:

Customers are fully onboarded within defined timelines
Buyers are actively working leads daily
Accounts are showing early traction (activity, offers, purchases)
No “stalled” or inactive new accounts

Qualifications:

2–5 years experience in onboarding, customer success, or account management
Strong communication and training skills
Comfortable leading calls and controlling conversations
Highly organized and process-driven
Ability to hold customers accountable without losing the relationship
Experience in automotive or SaaS is a plus

Compensation and Benefits:

On-Target Earnings: $92,000 (Base + Performance Bonus)
Remote role
Clear path for growth into CSM or Account Manager roles
High-performance, no-BS culture focused on results

Why VETTX

If you want to be in a role where you can directly impact customer outcomes, drive real results, and be part of a team that moves fast and expects a lot, this is it.

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