Onboarding Support Specialist

General Purpose

The Onboarding Support Specialist serves as a critical, high-touch resource for our skilled nursing facilities, senior living communities, and hospice services. This role ensures a seamless, compliant, and efficient hiring experience by acting as the primary point of contact for background check management, I-9 compliance, and urgent case escalations. Additionally, this position plays a pivotal role in supporting the Onboarding and Acquisition team during the integration of newly acquired buildings into the PACS system.

Essential Duties

• Serve as the main point of contact for facility HR-Locals and leaders regarding background check statuses, results, and processing delays.

• Monitor, prioritize, and fast-track "critical" or pending background checks that require immediate turnaround to prevent staffing shortages.
• Partner closely with background check vendors to troubleshoot system glitches, clarify ambiguous results, and expedite delayed reports.

• Provide real-time guidance to facility hiring managers on Form I-9 completion, acceptable documents, and remote verification protocols.
• Monitor E-Verify case statuses, assist facilities with Tentative Non-Confirmations (TNCs), and conduct routine internal audits to ensure 100% compliance with federal regulations.

• Partner with the Onboarding and Acquisition team to transition newly acquired buildings and employee rosters smoothly into the PACS system.
• Help train newly acquired facility staff on PACS onboarding workflows, background check portals, and I-9 compliance standards.
• Assist in auditing and entering historical or transitional employee data during the critical "Go-Live" phase of an acquisition.
• Assist HR Operations teams with projects as assigned

Qualification

Education and/or Experience

• 2+ years of experience in HR support is a plus
• Previous experience with Form I-9 & E-Verify process is a plus
• Intermediate to advanced proficiency in Microsoft Office Suite and video conferencing tools for remote training.
• Strong verbal and written communication skills, with the ability to explain complex compliance rules or system workflows clearly to busy frontline facility staff.

Skills

• Ability to thrive in a fast-paced environment and prioritize time-sensitive escalations.
• Empathetic, patient, and solutions-oriented communication style when supporting busy facility administrators.
• High accuracy in data entry and compliance auditing to protect the organization from legal or regulatory risks.

Pay Range: $19.00 - $21.00 hourly

Location: This is an in-person role located at PACS Downtown Campus in Salt Lake City, Utah

Physical Demands

• Primarily sitting at a desk or workstation for extended periods (up to 8 hours per day) while reviewing compliance documents and entering data into PACS systems.
• Frequent and repetitive use of hands, fingers, and wrists for typing, data entry, utilizing a computer mouse, and operating standard office equipment.
• Close visual acuity required for extended screen time to read background check results, verify identification documents (Form I-9), audit employee files, and analyze data spreadsheets.
• Clear verbal communication and active hearing are required to answer high-volume phone inquiries, conduct virtual training sessions for newly acquired buildings, and collaborate with facility administrators.
• Occasional lifting, carrying, pushing, or pulling of light office materials (e.g., files, manuals, or training documents) weighing up to 15 pounds.

Join PACS: Elevate Healthcare with Us!

PACS is elevating healthcare by revolutionizing our approach to leadership and quality care. Guided by our core values of love, excellence, trust, accountability, mutual respect, and commitment, we strive to foster a culture of compassionate care within our teams and the communities we serve. As we grow rapidly, exciting opportunities await you to engage in impactful projects and contribute valuable insights to stakeholders nationwide.

If you're ready to make a difference and embrace our mission of creating real change, we invite you to join us at PACS. Together, let’s shape the future of healthcare!

Join Our Team and Thrive!

At PACS, we believe our employees are our greatest asset. That’s why we offer an exceptional benefits package designed to enhance your well-being and support your lifestyle.

Our Comprehensive Benefits Include

• Health Coverage: Enjoy medical, dental, and vision plans to keep you and your family healthy.

• PTO and Vacation: Benefit from generous paid time off and holidays to relax and recharge.

• Financial Wellness: Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively.

• Retirement Planning: Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings.

• Support When You Need It: Our Employee Assistance Plan (EAP) provides confidential support for personal and professional challenges.

Join us at PACS and take advantage of a workplace that truly values you!

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic. Employment decisions are based on qualifications, merit, and business needs.