Oncology Care Navigator Program Lead

Description

The Oncology Care Navigator Program Lead (OCNPL) is responsible for proactively developing and evolving the Oncology Care Navigator program. This includes leading the Care Navigator team to support the patient journey and enhance the patient experience through patient-based initiatives such as virtual education.

This role reports to the National Program Director (NPD) to drive strategic direction in collaboration with the client and program lead. The Program Lead supports the NPD by offering critical insights that enable effective program delivery and ongoing optimization. This includes active participation in meetings with both the client and the NPD to ensure alignment and strategic execution.

Key Job Responsibilities
(Duties may include, but are not limited to, the following)

Operational Management

• Oversee daily operations of assigned programs, ensuring compliance with customer and Syneos Health standards.
• Maintain strong understanding of all technology components of the program, ensuring the team is trained and competent in using relevant platforms.

Team Supervision

• Directly supervise Care Navigator Managers, providing feedback and coaching to elevate performance.
• Monitor team achievement, goals, and business plans in alignment with the national program strategy.

Program Delivery

• Ensure successful delivery of program goals and assignments while maintaining high-quality standards.
• Deliver on all program KPIs and SLAs.

Stakeholder Collaboration

• Build strong relationships with internal and external stakeholders to ensure effective communication and collaboration.
• Collaborate with J&J partners and vendors to compliantly advance program outcomes.
• Maintain consistent and effective communication with functional leaders and partners.

Performance Monitoring

• Track program deliverables against the Statement of Work (SOW) and delivery dates, ensuring all standard deliverables are met.
• Manage program governance, quarterly business reviews (QBRs), and program budgets.

Risk Mitigation

• Proactively identify and address potential risks to program success, escalating issues as needed.

Requirements

• BS/BA Degree required; Master’s degree in a related field preferred
• 5+ years of pharmaceutical industry and/or clinical experience
• 3+ years of people leadership experience, preferably managing national-level nurse teams
• Proven strategic planning and analytical experience
• Documented problem-solving skills, proactive approach, and program curiosity
• 2+ years of telephonic/virtual oversight experience with strong technical skills preferred
• Strong interpersonal (written and verbal) communication skills
• Excellent organizational skills, especially in project planning, implementation, and cross-functional team management
• Proficiency in Salesforce and Microsoft Office, especially Excel and PowerPoint

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Each life we positively impact makes our work worthwhile. By joining one of our field medical teams, you will partner with some of the most talented clinicians in the industry and be reminded why you chose a career in healthcare. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

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