Oncology Nurse Care Coordinator

Department Overview:

The Comprehensive Pain Center (CPC) is among the largest pain centers in the region, offering treatment options for patients with acute (short-term), chronic (long-term) pain, and pain caused by cancer. We also provide many treatments that address the physical, mental, and behavioral issues that can result due to ongoing pain. The Oncology Nurse Care Coordinator acts as primary point of contact for oncology pain patients after referral to the CPC, and until the patient has sufficient knowledge and resources to direct self-care. They have responsibility for monitoring, coordinating care, and educating cancer patients and families as they move through the CPC.

Function/Duties of Position:

The Oncology Nurse Care Coordinator acts as primary point of contact for oncology pain patients after referral to the CPC, and until the patient has sufficient knowledge and resources to direct self-care. They have responsibility for monitoring, coordinating care, and educating cancer patients and families as they move through the CPC.

Builds awareness of CPC oncology among CPC providers and other OHSU referring providers.

Responds to criteria-based referrals as soon as possible, no longer than 24 hours, and schedules with appropriate provider within 72 hours. Responds to patient phone calls within 24 hours.

Gather pertinent information about the patient’s medical, psychosocial, functional and insurance status. Communicate with the multidisciplinary team (MDs, APPs, nurses, pain psychologists, Supervisors, Manager, PAS Staff, MCC’s).

Communicates with other department or external providers to coordinate care for patients.

Provides direct access for patients to answer questions about care and schedule via phone or Mychart.

Provides information about our program with newly hired RNs in Oncology to introduce the CPC, the CPC Oncology RN Coordinator role, and contact information.

Facilitates multidisciplinary collaboration when indicated by complexity of patient’s clinical condition, medical management, or other barriers to care plan.

Provides necessary education and information on available options, the informed decision-making process, and realistic goal setting in order to empower the patient/caregiver to actively participate in their plan of care.

This position schedules appointments for patients to ensure coordinated care and meeting scheduling metrics for CPC oncology patients. Responds to patient questions and needs via electronic medical record (Epic) and telephone within established turn-around time metrics.

Provides post-visit instruction and education, enters orders as requested. Follows up with patients by telephone following procedures to assess status. Participates in ongoing professional development and competency assessment. Maintains knowledge of life safety, patient safety, fire and electrical safety and disaster plan. Responds appropriately in emergency situations. Performs other duties needed to ensure smooth patient flow and clinical operations. Performs other duties as assigned.

Covers CPC Triage RN duties as needed when Triage nurses are out.
Performs other duties as assigned. Performs RN Visits as appropriate for continuity of care, follow-up on past procedures, and readiness and appropriateness for potential future procedures, which may include scheduling of appointments, placing orders for procedures, and communicating with providers. Communicates with Managed Care team regarding insurance concerns for procedure appointments.

Department Specific:
This position is eligible for full-time remote work but may have occasion to work on-site in clinic as needed.
This work will have multiple demands and interruptions. Ability to prioritize competing needs to accomplish tasks
Heavy use of computers

• 
  Excellent communication and organizational skills
• Strong triage skills
• Broad knowledge of community health concepts, services, and resources.
• Competent in basic computer skills.

Required Qualifications:

• Two years experience as a RN providing direct hands-on patient care
• Current unencumbered Oregon RN license
• Current unencumbered Washington RN license
• BSN Graduates: Baccalaureate Degree in Nursing from a program accredited by Commission of Collegiate Nursing Education (CCNE), Accreditation Commission for Education in Nursing (ACEN) or Commission for Nursing Education Accreditation (CNEA) 30 days before start date.
• ADN Graduates: Associate Degree in Nursing from an accredited program 30 days before the start date.
• Associate degree Nurses required to enroll in BSN program within 3 years of hire and complete within 5 years of hire
• BLS at time of hire and must be issued by the American Heart Association (AHA)
• BLS must not expire during orientation
• Must be able to perform the essential functions of the position with or without accommodation

Preferred Qualifications:

• Experience in an ambulatory setting
• Prior experience working with chronic pain patients
• Familiarity with pain procedures and pain medications
• Familiarity with cancer patients.
• Pain Management Nursing Certification

Additional Details:

• External candidates: OHSU & Nursing New Employee Orientation (NEO) for about a week.
• Either Transition to Practice (TTP) Program Specialty Fellowship/Fellowship Learning Pathway or Orientation experience for 3 days-26 weeks depending on the care area. An employment service agreement may apply.

This position also comes with great benefits! Some highlights include:

• Comprehensive health care plans. Covered at 100% of the cost for full-time employees and 88% for dependents.
• $50K of term life insurance provided at no cost to the employee
• Two separate above market pension plans to choose from
• Vacation - 192 to 288 hours per year depending on length of service, prorated for part-time
• Holidays - up to 64 holiday hours per calendar year (employees accrue .0308 holiday hours for each hour paid – included in vacation accruals)
• Sick Leave - 96 hours per year, prorated for part-time
• Substantial public transportation discounts (Tri-met and C-Tran)
• Tuition Reimbursement
• Innovative Employee Assistance Program (EAP) including extensive wellness resources

Why apply to OHSU?: We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu