The Online Business Manager is responsible for overseeing the daily operations, project pipelines, team dynamics, and digital systems of the company. Serving as the strategic right-hand to the business owner, the OBM bridges the gap between the CEO’s vision and the team's execution. The ideal candidate is a proactive problem-solver who can manage timelines, optimize workflows, track metrics, and free up the CEO to focus entirely on high-level growth and vision.

Responsibilities

1. Project & Launch Management

• Map out project plans, milestones, and deadlines for company initiatives (e.g., product launches, marketing campaigns, course rollouts).
• Monitor progress across the entire team to ensure all deliverables are completed on schedule.
• Identify bottlenecks in project pipelines and pivot strategies or resources to keep timelines on track.

2. Operations & Systems Optimization

• Audit, establish, and document standard operating procedures (SOPs) to ensure consistency and scalability.
• Manage and optimize the company's tech stack (e.g., project management tools like ClickUp/Asana, CRMs, email marketing platforms, and communication channels like Slack).
• Automate repetitive business workflows to save time and reduce manual errors.

3. Team Management & Leadership

• Act as the main point of contact for the team, field questions, and filter distractions away from the CEO.
• Delegate daily tasks to virtual assistants, graphic designers, copywriters, and developers, ensuring they have the assets they need to succeed.
• Oversee the hiring, onboarding, and performance evaluation of freelancers, contractors, and internal staff.

4. Metrics & Financial Tracking

• Track and report on key business metrics (KPIs) such as launch conversions, monthly recurring revenue (MRR), and client retention rates.
• Monitor project budgets and expenses to ensure the business is operating efficiently and profitably.

Requirements & Qualifications

• 1–1.5+ years of experience in project management, operations, or worked as a high-level Virtual Assistant/Operations Assistant would be a plus.
• Deep understanding of the online business landscape (e.g., digital marketing agencies, coaching programs, e-commerce, or SaaS models).

Technical Proficiency

• Project Management Tools: Advanced expertise in platforms like Asana, ClickUp, Notion, or Monday.com.
• Digital Ecosystems: Familiarity with tools like Slack, Zapier, Google Workspace, Kartra/Kajabi, and standard email marketing platforms (e.g., ConvertKit, ActiveCampaign).

Core Competencies

• Strategic Thinker: Ability to look at a macro-level business goal and break it down into micro-level, actionable steps.
• Natural Leader: Comfortable managing diverse remote teams and holding people accountable with empathy and firmness.
• High Adaptability: Thrives in fast-paced, ever-changing digital environments and can remain calm under launch-day pressure.