Online Communications Specialist

Customer Engagement & Communication

• Respond promptly and professionally to customer enquiries via email, WhatsApp, Instagram DM, Facebook DM, live chat, and phone.
• Deliver friendly and informative responses that align with Wolfi s brand tone and customer-first approach.

Sales & Revenue Support

• Assist customers with product enquiries, availability, and purchase options.
• Encourage sales by suggesting suitable alternatives, add-ons, and related products.
• Create and pass qualified leads to in-store sales teams when required.

Brand & Product Enquiries

• Handle enquiries related to Wolfi s partner brands (e.g., Scott, Thule) and ensure accurate, timely information is provided.
• Escalate complex or technical questions to the relevant internal teams.

E-Commerce & Online Support

• Guide customers through the Wolfis.ae website to complete purchases.
• Report website issues, missing product details, or user experience challenges to the e-commerce team.

Customer Service Excellence

• Maintain a high level of professionalism and empathy in all interactions.
• Ensure consistent follow-up on open customer queries until resolved.

Team Collaboration & Learning

• Stay informed about new product arrivals, events, and promotions.
• Work closely with Marketing, Retail, and Customer Service teams to ensure smooth communication and aligned messaging.