WhatsApp Automation, Shopify & AI Agent Expert

About the Role:

We’re seeking a multi-skilled Automation Specialist with deep expertise in WhatsApp Business automation, Shopify, and AI Agent setup to help streamline our e-commerce operations, customer engagement, and support workflows.

This role requires a blend of technical know-how and marketing automation experience to build scalable solutions that enhance user journeys, drive conversions, and provide 24/7 intelligent support via AI agents.

Key Responsibilities:1. WhatsApp Automation:

• Set up and manage WhatsApp Business API or platforms like Twilio, WATI, Zoko, Interakt.
• Design and deploy automated chat flows for cart recovery, order tracking, promotions, customer support, and lead nurturing.
• Create segmented and personalized WhatsApp campaigns integrated with Shopify data.
• Monitor performance analytics (open rates, CTR, conversions) and continuously optimize workflows.
• Ensure full compliance with WhatsApp’s messaging policies and consent rules.

2. Shopify Management:

• Manage Shopify store design, product catalog, and theme customization.
• Optimize site performance, navigation, and mobile UX for conversions.
• Integrate Shopify with WhatsApp, CRM tools, payment providers, and third-party logistics.
• Setup and optimize upsell, cross-sell, abandoned cart, and email/SMS/WhatsApp marketing funnels.
• Analyze customer behavior and improve the shopping experience based on insights.

3. AI Agent Setup:

• Design, build, and deploy AI-powered agents for customer service and sales using platforms like:
• GPT-based tools (OpenAI Assistants, ChatGPT Plugins, Claude, etc.)
• No-code/low-code platforms like Zapier, Make, Voiceflow, Botpress, or Landbot.
• Custom LLM agents or integrations with platforms like LangChain, Rasa, Dialogflow, or similar.
• Train AI agents with custom knowledge bases, FAQs, product data, and customer support scripts.
• Connect AI agents to Shopify and WhatsApp to enable real-time product recommendations, order status updates, and intelligent support.
• Monitor agent performance, refine prompts and flows, and ensure safe, ethical AI usage.

Requirements:

• Proven experience with WhatsApp automation tools and Shopify store management.
• Experience deploying and training AI agents using LLMs or AI bot frameworks.
• Strong understanding of customer journey automation, sales funnels, and personalization.
• Familiarity with APIs, webhooks, and integrations between tools.
• Ability to troubleshoot and optimize technical and business workflows.
• Strong communication and project management skills.

Bonus Skills (Preferred, not required):

• Hands-on experience with Klaviyo, Tidio, Gorgias, Zapier, Make (Integromat).
• Experience integrating with CRMs like HubSpot, Zoho, or Salesforce.
• Shopify development knowledge (HTML, CSS, Liquid, JavaScript).
• AI prompt engineering or familiarity with fine-tuning LLMs.
• Prior experience in DTC, SaaS, or e-commerce automation projects.

Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month