Online Community Specialist

Ready to get shit done?

Up for this?

Kick off your application by taking our assessment and find out if bunq is your perfect match!

Take ownership

As our Online Community Specialist, you will own the strategies and execution for a thriving bunq community, ensuring that our users feel heard, informed, and supported. Specifically, you’ll focus on:

• Managing and moderating our online community and social media channels (X, Meta DMs, LinkedIn, TikTok, Instagram) with a friendly, user-centric approach
• Ensuring that all content aligns with community guidelines and bunq’s Tone of Voice ✅
• Resolving user concerns by addressing conflicts, negative comments, or inappropriate behaviour in a fair and consistent manner
• Leveraging AI tools to deliver more time-efficient and accurate responses for our end user - Eva
• Analysing outcomes from community interactions and providing data-backed insights for process improvements
• Actively engaging with our community members to increase user retention by gathering, analysing, and implementing insights into user behaviour and trends
• Following platform-specific best practices to minimise the spread of negative content and foster a secure, positive social environment ✨

This challenge is perfect for you if

• Proven skills in managing and moderating online communities and social media channels
• Experience ensuring content adheres to brand tone and community standards
• Strong conflict resolution skills with an ability to fairly manage user concerns
• Familiarity with AI tools and the ability to utilise them for efficient community support and content moderation
• Excellent communication skills in English, both written and verbal ️
• A knack for connecting with and understanding community members, fostering genuine relationships and retention

All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace

Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.

Your space to perform

We give you the space and the tools you need to succeed:

Great, international colleagues, who share your mindset

‍ Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly

Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle in Bulgaria

Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices ) (In Turkey)

Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration

We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office

A MacBook so you can Get Shit Done with us

Monthly contribution to your phone and internet bills (in Turkey)

Friday drinks and other celebrations - bunq style