Online customer support executive

Job Title: Online Customer Service Executive

We are looking for a proactive and customer-centric Online Customer Service Executive to manage and enhance our digital customer interactions. The ideal candidate will have a strong passion for ethnic fashion, excellent communication skills, and the ability to deliver a seamless and personalized customer experience across online platforms.

Key Responsibilities:

Online Customer Interaction & Brand Representation:

Handle customer inquiries and interactions across digital platforms including Instagram, WhatsApp, email, and phone calls. Ensure timely, courteous, and brand-aligned communication at all times.

Virtual Shopping Assistance (Video Calls):

Conduct video calls with customers to showcase sarees, salwars, and other collections.

Product Guidance & Online Sales Support:

Assist customers with product inquiries by understanding their preferences, occasions (weddings, festive, casual), and styling needs. Recommend suitable sarees, salwars, and related products to drive online conversions.

Order & Post-Purchase Support:

Manage queries related to order status, shipping, and general after-sales support. Resolve concerns efficiently to ensure customer satisfaction and loyalty.

Collaboration & Feedback Management:

Coordinate with internal teams (sales, logistics, marketing) to address customer needs and share customer feedback to improve products and services.

Qualifications & Skills:

• Strong written and verbal communication skills in English and regional languages.
• Customer-first mindset with an interest in ethnic fashion and styling
• Prior experience in online customer service, retail, or fashion e-commerce preferred
• Ability to manage multiple conversations simultaneously across platforms
• Comfortable using CRM tools, social media platforms, and basic computer applications
• Calm, solution-oriented approach when handling customer concerns

What We Offer:

• Competitive salary with performance-based incentives
• Training in product knowledge, online sales, and customer engagement
• A dynamic, inclusive, and fast-paced work environment
• Opportunities for career growth within a rapidly expanding retail brand

Job Types: Full-time, Fresher

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Work Location: In person