Online Merchandising & Customer Care Coordinator

Job Title: Online Merchandising & Customer Care Coordinator

Business: Global - Canopia

Location : Kandivali East

https://canopia.com/ - Company’s Website.

Job Purpose:

Execution of various assignments throughout all required e-commerce sites (global- per assignment /country). Seasonal – Customer Care representative (upon workload and need)

Essential Duties and Responsibilities:

• New products implementation - registration on online websites

• Providing or self - uploading comprehensive product information (inclusive – marketing content)

• Reviewing various e-commerce sites for content improvements

• Customer Care orientation (being able to support end-consumer on season, and when required, based on appropriate training) – handling questions, comments, and complaints of customers (Frequent communication with customers (distributors/retailers/end consumer) throughout all organizational channels.

• Support investigations related to customer experience issues and complaints.

• Collaboration with other members of the production, logistics, supply chain, customer support teams, research & development, and quality assurance is paramount to achieve sales and service objectives.

Skill requirements:

• Working in a busy environment, with strong multi-task skills - to manage several activities at any one time with tight deadlines.

• Well organized with special attention to detail.

• Relevant experience & online orientation.

• Strong communication skills and teamwork approach.

• Ability to work in an independent environment.

• High achievement drive – results orientated.

• Experience with online portals and product management systems Advantage.

• Computer skills – All MS office software – (Excel -MUST). SAP – advantage

• Technical orientation - advantage

Job Type: Full-time

Pay: ₹50,000.00 - ₹60,000.00 per month

Work Location: In person