Remote Customer Care Agent (Female)

Location: Remote (Work From Home)
Working Days: 6 days a week (Monday-Sunday, with 1 rotational weekly off)
Shift Timings: Any 9-hour shift between 8 AM - 9 PM IST

About the Company
Datastraw Technologies partners with fast-growing D2C brands to help them communicate better with their customers. Our team supports brands by answering questions, solving concerns, and making sure every customer feels heard and valued.

Role Overview
We are hiring Female Customer Care Agents who enjoy talking to people, are patient, and can handle customer queries with confidence. You will assist customers across different online channels and ensure they receive clear and helpful responses.

What You Will Do

• Respond to customer messages across WhatsApp, Instagram, Facebook, and other social media platforms.
• Handle incoming and outgoing calls for order updates, simple queries, or follow-ups.
• Respond to comments and chat messages in a polite, timely, and professional manner.
• Accurately record customer information and conversation details in the CRM.
• Work with internal teams and delivery partners to close customer issues faster.
• Manage large volumes of customer interactions every day while staying accurate and calm.

Who Can Apply

• Female candidates only with at least 3 months of experience in any customer support role.
• Strong verbal and written communication skills in English and Hindi.
• Able to remain calm during challenging interactions and handle customers with empathy.
• Should have basic computer skills and a willingness to learn new tools.
• Must have a personal laptop and reliable WI-FI internet connection.
• Comfortable to work rotational shifts, including weekends or holidays as needed.

Why Work With Datastraw?

• Paid training to understand tools, systems, and communication guidelines.
• Growth opportunities based on performance and willingness to learn.
• Chance to support well-known and rapidly growing D2C brands.
• Supportive team environment that encourages learning and improvement.

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Work from home

Application Question(s):

• Do you have a personal laptop with a webcam and a high-speed broadband connection at home?
• Are you willing to work on rotational shift structure?
• Share an example of a time when you dealt with a difficult or emotional customer. What was the issue, and how did you manage the conversation?
• Tell us about a situation where you had to coordinate with another team (logistics, product, or support) to resolve a customer’s problem. What steps did you take?

Experience:

• Customer support: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: Remote