Customer Care Executive

• Job Title: Customer Care Executive

Location: Ahmedabad
Experience: Fresher to 2 Years
Salary: ₹15,000 to ₹25,000 (based on interview)
Working Hours: 10:00 AM to 7:00 PM
Weekly Off: Sunday
Bond: 1 Year
Paid Leaves: 18 per year

Roles and Responsibilities

• Handle customer inquiries related to products, specifications, pricing, and availability.
• Provide product information and basic technical assistance to customers.
• Resolve customer complaints and escalate complex issues when required.
• Process orders, generate invoices, and track shipments to ensure timely delivery.
• Maintain CRM records, customer interaction logs, and documentation.
• Handle import-related documentation and coordinate with logistics for shipment movement.
• Support clients with order status, product selection, and service-related queries.
• Manage follow-ups with existing customers and maintain positive relationships.
• Prepare daily/weekly reports on customer issues, order processing, and shipment tracking.
• Collaborate with internal teams for smooth workflow and customer satisfaction.

Required Skills

• Customer Support
• Product Knowledge
• Technical Assistance
• Problem Solving
• Communication Skills
• Time Management
• CRM Handling
• Import Documentation
• Order Processing
• Shipment Tracking

Record Management
Interested Candidate can Apply - 7211157775 / adm.rudramplacement@gmail.com

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time

Work Location: In person