Customer Support & Sales Executive

Job Overview

We are looking for a customer-focused and energetic Customer Support & Sales Executive to manage customer queries, ensure smooth order handling, and provide excellent service while supporting basic sales activities.
The role is ideal for someone who enjoys helping customers, solving problems, and building strong client relationships — with occasional involvement in upselling and cross-selling.

Key ResponsibilitiesCustomer Support (Primary Role)

• Handle customer inquiries via phone, email, chat, and social media.
• Provide accurate information about products, services, and order status.
• Resolve customer complaints professionally and ensure complete satisfaction.
• Assist customers with order placement, returns, replacements & tracking.
• Maintain detailed records of interactions, feedback, and service issues.
• Coordinate with internal teams (Sales, Logistics, Production, Accounts) for smooth resolution.

Sales (Secondary & Supportive Role)

• Upsell or cross-sell relevant products to existing customers (no field sales).
• Support the sales team with follow-ups, quotations, and documentation.
• Build long-term relationships to increase repeat business and referrals.
• Assist in achieving basic sales targets and performance metrics.

Required Skills & Qualifications

• MBA Freshers / Graduates / 1–2 years experience in customer support or service industry preferred.
• Excellent communication skills in English & Hindi.
• Customer-first attitude with strong problem-solving ability.
• Good listening skills, patience, empathy & polite communication.
• Basic knowledge of MS Excel, email communication & CRM tools.
• Ability to multitask and work collaboratively within a team.

What We Offer

• Attractive salary with performance incentives
• Opportunity to learn sales & customer success
• Friendly work culture and professional growth
• Training & strong support system

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Gangapur, Nashik, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience in customer support or client interaction roles?
• How would you handle an unhappy or dissatisfied customer?
• Are you confident communicating with customers over calls and emails?
• Are you comfortable with basic sales follow-ups and upselling where needed?
• Are you familiar with CRM tools and MS Excel?

Work Location: In person