Online Sales Consultant/Coordinator

Online Sales Consultant / Online Sales Coordinator

Location: Southbury, Connecticut
Reports To: Sales Director

Position Summary

EG Home is a growing energy-efficient design-forward homebuilder developing high-quality homes in several developments across the Northeast. We are seeking a highly personable, responsive, and detail-oriented Online Sales Consultant to serve as the first point of contact for prospective homebuyers.

At EG Home, we build personalized, high-performance homes through our proven homebuilding process. Let us show you how building with EG Home is simple and streamlined. EG Home designs with a whole-house approach. Our new homes are independently inspected and constructed to meet high standards of performance and quality. An EG Home delivers quieter, comfortable interiors, and a healthy living environment. At EG Home we are committed to the principles of Zero Energy homes and electrification. By building Zero Energy Ready homes, we strive to create a greener, more sustainable future for our clients, our communities, and our planet.

This role is critical to the success of our sales organization, acting as the central hub for all inbound buyer inquiries across digital and phone channels. You will engage, qualify, nurture leads and guiding prospective buyers through the early stages of their journey and converting interest into scheduled appointments with our community sales teams.

The ideal candidate thrives in a fast-paced, customer-facing environment, enjoys speaking with people, and is motivated by delivering an exceptional first impression while driving measurable sales outcomes.

Key Responsibilities

Lead Management & Conversion

• Serve as the primary point of contact for all inbound leads via website inquiries, marketing campaigns, third-party platforms, phone, email, and live chat
• Respond to all inquiries promptly, professionally, and with a customer-first mindset
• Qualify prospects by understanding timeline, budget, buying intent, desired community, and home preferences
• Maintain detailed and accurate records of all interactions within CRM (Lasso)
• Execute consistent follow-up strategies and nurture campaigns to convert leads into appointments

Appointment Setting & Sales Support

• Convert qualified leads into scheduled appointments with community sales teams
• Coordinate scheduling through shared calendars and ensure seamless handoff
• Provide Sales Consultants with detailed prospect insights prior to appointments
• Track lead progression, appointment outcomes, and engagement metrics

Customer Experience & Sales Process

• Deliver a best-in-class customer experience as the first impression of EG Home
• Act as a knowledgeable resource on communities, home models, pricing, and the building process
• Build rapport quickly and establish trust with prospective buyers
• Handle questions and early-stage objections with professionalism and empathy

Marketing & Digital Support

• Assist in maintaining and updating the company website, including inventory, pricing, site maps, and photography
• Coordinate professional photography, Matterport tours, and virtual staging
• Create and maintain MLS listings and ensure integration with website lead capture
• Support email marketing campaigns and digital initiatives

Cross-Functional Collaboration

• Partner closely with community sales teams and marketing
• Provide occasional onsite support at communities for events, coverage, and high-traffic periods
• Coordinate with internal teams to ensure alignment between lead generation and sales execution

Systems, Process & Continuous Improvement

• Utilize CRM (Lasso), ClickUp, and scheduling tools to manage workflows
• Follow established scripts, processes, and best practices while contributing to ongoing improvements
• Participate in sales training, coaching, and professional development
• Continuously build knowledge of product offerings, communities, and buyer profiles

Required Qualifications

• 2+ years of experience in a customer-facing role (sales, customer service, or similar)
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and high volumes of communication
• Comfort working with CRM systems and digital tools

Preferred Qualifications

• Experience in inside sales, lead-qualification, or appointment setting
• Background in real estate, homebuilding, or related industries
• Familiarity with CRM systems such as Lasso

Skills & Competencies

• Highly personable and engaging communication style
• Strong listening skills and natural curiosity
• Customer-first, hospitality-driven mindset
• Responsive, proactive, and dependable
• Organized and detail-oriented with strong follow-through
• Comfortable in a fast-paced, evolving environment
• Collaborative and team-oriented

Compensation & Benefits

• Competitive base salary with performance-based bonus / incentive plan
• Comprehensive health, dental, and vision coverage (100% employee premium covered)
• 401(k) with 3% employer contribution (fully vested)
• Paid time off and holidays
• Flexible, people-first work culture
• Ongoing training and development opportunities

Work Environment & Schedule

• Hybrid work model with time in office and remote flexibility
• Periodic travel to local and regional communities
• Optional evening/weekend availability for additional lead coverage and earning potential

Work Location: In person