Online Sales & Fulfillment Specialist

About Old Florida Gourmet Products
At Old Florida Gourmet, we’re redefining what snack food should be—bold in flavor, clean in ingredients, and crafted with obsessive quality. From our signature 7-spice tortilla chips to our gourmet salsas, dips, and kettle chips, we’re on a mission to set the new standard for bold, gourmet snacking in America.

Position Summary
We’re looking for a detail-driven, creative, and organized individual to oversee and grow our online sales channels. This role manages our website, Amazon, Walmart, and social media storefronts to ensure all online orders are processed accurately, shipped on time, and represented with on-brand visuals and messaging.

You’ll handle everything from product listings and inventory updates to customer service, returns, and performance tracking—ensuring a seamless experience for every online customer.

Core Responsibilities

Order Management & Fulfillment

• Process and fulfill online orders from our website, Amazon, Walmart, social media shops and more.
• Coordinate shipping and tracking, ensuring timely delivery and accurate order processing.
• Handle returns, refunds, and customer issues with professionalism and care.

Platform & Content Management

• Keep all online platforms updated with current products, prices, and promotional material.
• Maintain alignment with Old Florida Gourmet’s branding, photography, and copy standards.
• Upload new product images, descriptions, and variations as needed.
• Ensure listings meet compliance standards across Amazon, Walmart, and other marketplaces.

Customer Service

• Monitor customer messages and reviews across platforms.
• Resolve issues quickly and positively, maintaining our reputation for premium service.
• Identify patterns in feedback and collaborate with leadership to improve customer experience.

Marketing & Growth

• Coordinate with marketing on campaigns, promotions, and digital launches.
• Monitor analytics (traffic, conversion rates, reviews) and suggest ways to improve performance.
• Stay current with e-commerce and digital marketing trends to help Old Florida stay ahead of the curve.

Qualifications

• Strong understanding of e-commerce platforms (Amazon Seller Central, Shopify or equivalent, Walmart Seller Center, Meta Shops).
• Experience in online order management, fulfillment, and customer service.
• Knowledge of shipping workflows and logistics best practices.
• Familiarity with SEO, product photography, and digital merchandising.
• Eye for design and brand consistency.
• Excellent written and verbal communication skills.
• Highly organized, self-motivated, and detail-oriented.

Ideal Candidate

You’re equal parts creative and operational—you love seeing a great product photo go live, but you also get satisfaction from tracking an order to delivery without a hitch. You have a good sense of design, understand how people shop online, and are eager to help grow a national brand that’s Quality-Obsessed, Flavor-Driven, Clean & Gourmet.

Job Type: Full-time

Pay: $18.00 - $30.00 per hour

Expected hours: 24 – 35 per week

Benefits:

• Employee discount

Application Question(s):

• What is your experience with running, maintaining, and creating e-commerce websites?
• What is your experience with selling on Amazon?
• What is your experience with selling on social media shops?
• How are you at managing social media?
• Do you tend to need a lot of managing, or can you develop and run with tasks and ideas based on what the company needs?

Work Location: In person