ONSITE IT HELPDESK

ONSITE IT HELPDESK | AUSTIN, TX

This is a 12-month contract opportunity with a global tech firm. Candidates with 1–3 years of experience will be prioritized and contacted first.

About the Role You'll be joining an on-site IT helpdesk team supporting day-to-day technical needs including Mac OS troubleshooting, high-volume ticket management, and internal customer service. This is a hands-on role in a fast-paced, collaborative environment.

What You'll Be Doing

• Troubleshooting and resolving Mac OS issues for internal users
• Managing and prioritizing a high volume of tickets through an enterprise ticketing system
• Supporting mobile device management across the organization
• Using diagnostic tools, technical documentation, and direct user engagement to resolve issues efficiently

What We're Looking For

• 1–3 years of IT operations experience in a corporate environment — Mac OS experience is required and non-negotiable
• Hands-on experience with mobile device management tools such as JAMF, Intune, or equivalent
• Basic networking knowledge including SSID, DNS, and general connectivity troubleshooting
• Familiarity with multi-factor authentication
• Strong communication, problem-solving, and customer service skills

Why Apply?

• $24.77/hr
• Competitive PTO and benefits
• Collaborative team environment
• Upskilling opportunities throughout your contract

Please note: Candidates without demonstrated corporate Mac OS experience will not be contacted.

Pay: $24.77 per hour

Benefits:

• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person