Onsite Maintenance Engineer

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

• Responsible for identifying defective or failed equipment and take ownership to resolution
• Management of small projects work as defined in the scope of services
• Interacting with client and providing technical reports
• Highlighting to the client and Regional maintenance manager immediately any issues that may impact the client’s multimedia estate
• Work with client support departments and Supplier Account Managers to provide proper resolution options
• Interface with original equipment manufacturers, developers, engineers, and project managers to provide resolutions for highly complex systems
• Perform remote troubleshooting for local and regional offices
• RMA Hardware in line with asset management guidelines
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• May be asked to travel to following sites - New York City, NY and Purchase, NY
• Must be flexible to work after hours and weekends when required
• Understand and adhere to local safety standards for all site duties

WHAT WE’RE LOOKING FOR

Must-Haves:

• Minimum of 3 years in the AV/IT sector.
• Provide technical leadership for the onsite maintenance team.
• Able to perform routine testing and problem diagnosis for audio visual technologies.
• Understanding of how to operate audio visual equipment as needed
• Perform network troubleshooting to diagnose static and dynamic IP addresses
• Edit software code using audio mixer software to calibrate digital signal processor technology and eliminate echo and feedback
• Gather and analyze system logs and system settings for codecs, control systems, mixers, and complex broadcast equipment as needed
• Perform bench repairs on faulty hardware where possible.
• Cable fault detection and resolution (replacement and/or repair including soldering and crimp termination as required)
• Faulty device troubleshooting including detection, exchange and RMA processing
• Firmware upgrading/downgrading
• Control code upgrading / downgrading and testing
• Software configurations, including Crestron, DSP, Dante, webcams etc
• Management of assets, including asset tracking, stock movement, and decommissioning
• Documenting faults and issues in a ticketing system (ServiceNow)
• Creation of documentation as required, including site how-to’s, monthly reports etc.
• Manual handling of equipment as required (following industry safe working standards)
• Basic IT Network and Security protocols
• Strong customer service skills and the ability to effectively communicate and deliver as a part of a team environment
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard
• Minimum of a High School Diploma or equivalent
• Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools and materials.

Nice-To-Haves (Certifications):

• Crestron Technician (Commercial)
• Dante Certification - Level 2
• Biamp Tesira 101: Core Concepts
• Biamp Tesira Forte Concepts
• Cisco Certified Technician - Collaboration Devices (CLTECH)
• Evertz - Level 1 Manufacturer Training
• Panasonic Kairos - Level 1 Manufacturer Training
• NEC - Video wall engineer training
• Silicon Core - Video wall engineer training
• HES scaffold training
• Health and safety training

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.