Congratulations, you have taken the first step towards bagging a career-defining role. Join our team of superheroes that safeguard data wherever it goes.

About Seclore:

You would love our tribe:

If you are a risk-taker, innovator, and fearless problem solver who loves solving challenges of data security, then this is the place for you!

A sneak peek into the role:

This position is for self-motivated and highly energetic individuals who can think of multiple solutions for a given problem and help in decision-making while working in a super‑agile environment.

Here's what you will get to explore:

• Act as the primary point of contact by providing technical support to enterprise customers while being stationed at the customer location.

• Handle real‑time email or voice call queries and respond in a timely manner.

• Advocate for the customer by ensuring their concerns and issues are addressed effectively.

• Achieve a strong understanding of Seclore products and develop expertise in their functionality.

• Apply knowledge, experience, and analytical skills to diagnose and resolve issues in unique and complex customer environments.

• Strive to provide resolutions on the first interaction with the customer.

• Manage multiple cases simultaneously, addressing varying degrees of severity.

• Effectively communicate procedural and technical issues to internal teams, customers, and stakeholders.

• Prioritize and manage the schedule of cases, determine their priority level, and set expectations with customers.

• Assess the need to escalate cases to the appropriate resources for handling complex issues or situations.

• Engage with internal teams to prioritize and address customer requests efficiently.

• Conduct research on operating systems, infrastructure technologies, and Seclore products as required.

• Participate in new product releases, ensuring that all necessary training and information requirements are met to provide support for the new release.

• Engage in ongoing training, self‑learning, and functional/organizational development.

• Create and update documentation and support knowledge bases to reduce troubleshooting time and drive faster resolutions.

• Collaborate with internal and customer teams with diverse expertise to enhance the overall support experience.

Skills & Experience that we value:

• Have BE / B.Tech / MCA / PGDST qualification from reputed institutes

• Are tech‑agnostic, think innovatively and take calculated risk

• Have experience and skills in requirement analysis and impact assessment

• Have experience and skills in designing systems, components and modules

• Have experience and skills in technology evaluation and decision

• Have experience in mentoring team members for technical skills

• Have experience in guiding team for technical needs

• Have attitude, perseverance, innovation, and curiosity to meet and overcome challenges

• Have working proficiency and communication skills in verbal and written English

Let’s build the future of data security at Seclore together.