Onsite Support Engineer

Must Have Technical/Functional Skills

Good knowledge about Laptop/Desktop device management and troubleshooting for operating System

Troubleshooting Audio/Video devices in meeting rooms

Management and troubleshooting for conference room devices

Good to have knowledge about ServiceNow

Should have basic knowledge of Network

Roles & Responsibilities

Minimum 3–5 years of experience providing onsite and deskside support to end users.

Build, configure, and troubleshoot installation images, applications, and hardware components on customer PCs and laptops.

Provide support for meeting room setups and video conferencing systems.

Troubleshoot and support printers, scanners, and peripheral devices.

Support mobile devices including iPads, iPhones, and Android phones.

Perform end user data backup and restoration as required during service incidents.

Offer smart hands support for data center equipment.

Replace defective data center components (e.g., swapping modules, reconnecting patch cables) as instructed by OEM Tech Support.

Demonstrate experience working with ITSM ticketing tools, such as ServiceNow (SNOW).

Strong working knowledge of Windows 10/11 and both current and legacy hardware platforms, including experience in building, configuring, replacing, and troubleshooting PC/laptop components.

Familiarity with Microsoft SCCM/Intune.

Excellent communication skills in both English and the local language are mandatory.

Salary Range $ 55000-$ 65000 years

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-DNI