Onsite Virtual Assistant (CRM Expert)

Core Responsibilities

• Manage and maintain the company’s CRM system with accurate, organized, and up-to-date client information
• Track client interactions, follow-ups, and pipeline progress
• Ensure data accuracy, consistency, and proper structuring within the CRM platform
• Generate and maintain reports related to leads, conversions, and client activity

Administrative & Operational Support

• Provide day-to-day operational and administrative assistance across departments
• Maintain organized records, files, and documentation systems
• Support the planning, coordination, and execution of ongoing projects and internal tasks
• Prioritize assignments effectively while meeting deadlines

Communication & Coordination

• Communicate professionally with clients, vendors, and internal teams
• Coordinate with stakeholders to ensure timely completion of assigned tasks
• Handle client follow-ups, scheduling, and administrative correspondence efficiently

Lead Generation & Database Management

• Conduct market and online research to identify potential business opportunities and leads
• Build, manage, and regularly update lead databases
• Monitor lead activity and maintain accurate sales tracking throughout the customer journey

Tools & Design Support

• Utilize project management platforms such as Trello, Asana, or Jira for task tracking and workflow management
• Possess basic working knowledge of Canva and Adobe Photoshop
• Assist in creating simple marketing, presentation, and visual content when required

Google Workspace & Reporting

• Proficiently use Google Workspace tools including Google Docs, Sheets, Gmail, and Calendar
• Prepare reports, maintain schedules, and organize operational documentation in a structured manner

Time Management & Problem Solving

• Manage multiple responsibilities with strong organizational skills and attention to detail
• Work independently in a fast-paced environment while consistently meeting deadlines
• Identify operational challenges proactively and recommend practical solutions

Requirements

• Minimum 1 year of relevant professional experience (CRM experience is mandatory)
• Strong written and verbal communication skills
• Hands-on experience with CRM platforms and Google Workspace
• Strong organizational and multitasking abilities
• Availability to work evening shift hours (5:00 PM – 1:00 AM)

Application Process

Interested candidates are encouraged to submit their updated resumes to hr@nexus95.com or apply through Indeed.

Job Type: Full-time

Work Location: In person