Operation Analyst

Key Responsibilities:

• Analyze daily operational data (deliveries, pickups, rider performance, fuel consumption, etc.)
• Prepare performance reports and dashboards for management review
• Monitor KPIs such as delivery TAT, success ratio, and return ratio.
• Identify operational gaps and recommend process improvements
• Coordinate with customer service and regional teams
• Support route optimization and cost efficiency initiatives
• Conduct root cause analysis of operational issues
• Assist in forecasting volumes and manpower planning
• Ensure compliance with company SOPs and service standards

Required Qualifications & Skills:

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or related field
• 2–4 years of experience in logistics, courier, or supply chain operations
• Strong analytical and reporting skills
• Proficiency in MS Excel (Pivot Tables, VLOOKUP, dashboards)
• Good communication and coordination skills
• Ability to work under pressure and meet deadlines

Job Type: Full-time

Pay: Rs60,000.00 - Rs70,000.00 per month

Work Location: In person