Operation Executive - Freight Forwarding (Land Freight)

About Us

Delivering smarter logistics solutions since 2008

ZAJEL is a UAE-based logistics company that has been shaping smarter delivery experiences since 2008. What began as a courier service has grown into one of the fastest-growing logistics companies in the region, delivering reliable, technology-driven logistics solutions across multiple sectors.

Over the years, we have strengthened our operations by expanding our land-based freight and transport services , allowing us to support businesses with efficient, compliant, and well-coordinated cross-border and domestic logistics solutions. Today, our services span domestic and international courier operations, land freight coordination, customs clearance support, cargo handling, legal and government document delivery, and tailored solutions for e-commerce.

Powered by smart technology and a modern fleet, our teams work collaboratively to deliver cost-effective, responsive, and customer-focused logistics solutions. We proudly serve government entities, private sector organizations, SMEs, and individual customers through both B2B and C2C models.

At ZAJEL, we believe strong partnerships, operational excellence, and people-first leadership are key to sustainable growth. Our operating model is designed to respond quickly, scale responsibly, and ensure quality across first-mile and last-mile delivery.

ZAJEL is more than a logistics provider. We are a trusted partner committed to progress, performance, and delivering directly to you .

We’re not stopping there; we’re driven, passionate, and motivated. – get in touch.

Who We Are Looking For:

We are seeking an Operations Executive (Land Freight) to oversee and coordinate land freight movements, manage day-to-day operational activities, and collaborate closely with internal teams and external transport partners to ensure smooth and efficient operations. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment while maintaining a strong customer service mindset.

What you’ll do:

As a talented Operations Executive (Land Freight) , no two days look the same, but a typical day will most likely include the following duties and responsibilities:

Workflow & Operations Management

• Manage and coordinate cross-border and domestic land freight movements , ensuring timely and accurate delivery.
• Monitor shipment progress and provide regular updates to customers.
• Maintain effective communication with transporters, drivers, border agents, consignees, and internal stakeholders.
• Build and sustain strong vendor relationships while negotiating competitive rates.
• Ensure compliance with cross-border transport regulations and manage all required documentation.
• Optimize transportation costs without compromising service quality.
• Address operational challenges promptly and provide practical solutions.
• Ensure timely and accurate system updates, data entry, and invoicing.
• Stay informed on border regulations, transit requirements, and clearance processes.
• Respond to customer inquiries professionally and in a timely manner.
• Track key performance indicators, identify improvement areas, and implement corrective actions.
• Prepare operational reports and escalate service-related issues to management when necessary.

Operations Reporting

• Prepare daily operational reports covering services delivered by the operations team.
• Ensure all services are accurately recorded in the system.
• Generate timely and accurate operational statements and performance reports as required.

What Makes You a Strong Fit

• Bachelor’s degree in Business Management or a related field.
• 3–5 years of hands-on experience in Land Freight operations .
• Strong coordination, problem-solving, and organizational skills.
• Ability to work effectively under pressure and manage multiple priorities.

Language Requirements

• Proficiency in English
• Working knowledge of Hindi or Urdu is required
• Knowledge of Arabic is an advantage

What’s in It for You

• Work Environment: A supportive workplace that values both performance and wellbeing.
• Rewards: Competitive non-taxable salary package, employment visa, group medical insurance, and annual home country ticket allowance.
• Employee Wellbeing: Access to wellness and sports programs that promote work-life balance.
• Leadership Development: Ongoing training and development through agile, people-focused leadership programs.

We might be a great match if you have:

• Customer–Centricity: Our customers are at the center of everything we do
• Teamwork & Collaboration: Our success is a result of the collective efforts of our team
• Innovation: Embracing innovation is part of our DNA
• Global Connectivity: We value the importance of connecting people and businesses worldwide via our agents' network
• Integrity: We uphold the highest ethical standards in all our interactions and operations

Interested in advancing your career and securing your future with us?

Then ZAJEL might be the right place for you.

We can’t wait to hear from you!