Operation Head

Role Overview

The Operations Manager will oversee the end-to-end driver recruitment, onboarding, training, and performance management process. The role ensures that a consistent pipeline of trained, reliable riders/drivers is available to support daily EV delivery operations. This position requires strong operational understanding, team coordination, problem-solving, and field management skills.

Key Responsibilities1. Driver Recruitment & Onboarding

• Source drivers through field recruitment, referrals, agencies, and digital channels.
• Conduct interviews, document verification (KYC, DL, Aadhaar, etc.), and background checks.
• Manage onboarding process including agreements, ID creation, and induction formalities.
• Maintain daily/weekly hiring dashboards and fulfil hiring targets for each cluster/zone.

2. Driver Training & Development

• Conduct training on EV handling, safe riding, battery swapping/charging, route management, and client SOPs.
• Train drivers on delivery apps, attendance systems, and customer behaviour guidelines.
• Implement refresher training, safety workshops, and performance improvement sessions.
• Monitor training effectiveness and certify drivers before deployment.

3. Fleet & Operational Coordination

• Coordinate with fleet, maintenance, and charging/battery teams for smooth driver deployment.
• Ensure drivers follow daily route plans, shift schedules, and operational SOPs.
• Support in resolving on-ground issues including vehicle breakdowns, accidents, or route delays.
• Work closely with cluster managers for daily manpower requirements.

4. Performance Tracking & Compliance

• Track daily driver attendance, productivity, and delivery KPIs.
• Monitor behavioural issues, adherence to safety norms, and disciplinary actions.
• Reduce attrition through regular engagement and issue resolution.
• Ensure compliance with company policies and partner requirements.

5. Stakeholder & Team Management

• Manage a team of recruiters, trainers, or field executives (if applicable).
• Coordinate with clients, HR, fleet operations, and city management teams.
• Prepare weekly MIS reports, performance summaries, and hiring forecasts.

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person