Operation Manager

Key Responsibilities

1. Hospital Operations Management

• Oversee daily hospital operations to ensure seamless functioning across all departments.
• Monitor patient flow, bed management, outpatient and inpatient services to optimize efficiency.
• Identify operational bottlenecks and implement process improvements.
• Ensure operational readiness of hospital facilities at all times.

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2. Departmental Coordination

• Coordinate with clinical heads, nursing leadership, and support services (HR, Finance, IT, Maintenance, Housekeeping, Security).
• Facilitate interdepartmental communication to resolve operational issues.
• Support department managers in operational planning and execution.

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3. Policy Implementation & Compliance

• Ensure hospital operations comply with:
• Ministry of Public Health (MoPH) regulations
• Accreditation standards (e.g., Accreditation Canada / JCI)
• Internal hospital policies and SOPs
• Assist in audits, inspections, and accreditation surveys.
• Implement corrective and preventive actions based on audit findings.

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4. Resource & Capacity Management

• Oversee efficient utilization of hospital resources including manpower, equipment, and facilities.
• Monitor staffing levels in coordination with HR and Nursing Administration.
• Support workforce planning and operational budgeting.

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5. Quality & Patient Experience

• Collaborate with Quality and Patient Experience teams to improve service delivery.
• Monitor patient complaints, feedback, and service indicators.
• Ensure timely resolution of operational-related patient issues.
• Support initiatives to enhance patient satisfaction and safety.

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6. Financial & Cost Control Support

• Assist in monitoring operational costs and identifying cost-saving opportunities.
• Ensure operational practices align with approved budgets.
• Support procurement planning and vendor coordination.

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7. Emergency & Risk Management

• Participate in emergency preparedness, disaster management, and evacuation planning.
• Ensure departments are compliant with safety, infection control, and risk management protocols.
• Act as an escalation point during operational incidents or crises.

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8. Reporting & Performance Monitoring

• Prepare operational reports, KPIs, and performance dashboards for senior management.
• Track operational efficiency metrics and recommend improvements.
• Support strategic planning and operational projects.

Job Type: Full-time