Operation Manager - Contact Center

Job Responsibilities:

• Visit different client locations daily to maintain client relations and acquire new clients, ensuring high customer satisfaction and business growth.
• Meet individual and team performance targets, ensuring smooth team operations, providing training and development.
• Ensure compliance with legal, statutory, and professional regulations.
• Direct and monitor the tender process team for efficiency, quality, and profitability.
• Develop and streamline tender process plans and documentation.
• Contribute to organizational strategy and business planning, managing budgets and controlling expenses.
• Follow organizational policies and procedures, cooperating with members, suppliers, and customers.
• Maintain a safe and healthy work environment, updating job knowledge through ongoing education and networking.
• Provide monthly reporting as agreed.
• Analyze and improve organizational processes, workflow, and layout.
• Support other departments with tender-related issues.
• Enhance mechanisms for tender process optimization and feedback.
• Delegate authority and responsibility with supervision and accountability.
• Set an example of commitment and ethical conduct for team members.
• Responsibly manage resources and expenses within budgetary controls.
• Maintain accurate records in compliance with organizational policies and procedures.
• Collaborate with all team members, suppliers, and customers.
• Participate in special projects as required.
• Take ownership of allocated workload and contribute to organizational efficiency.

Job Type: Full-time

Pay: QAR7,000.00 per month

Application Question(s):

• Are you ready to join immediately?

Education:

• Master's (Preferred)

Experience:

• Operations: 2 years (Preferred)

Language:

• English (Required)

Location:

• Doha (Required)