Operation Manager - Document Management

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking an experienced Operations Manager to join our Records and Information Management team.

In this high-impact, client-facing role, you will be fully responsible for leading a critical, large-scale, long-term Records Management, Archiving, and Know Your Customer (KYC) project for a major banking client in Riyadh, Saudi Arabia. Your primary responsibility will be ensuring operational excellence, managing project delivery, and maintaining the highest standards of quality and compliance across the entire operation.

What You'll Do

In this role, you will:

• Lead and develop a large team of over 80 employees, fostering a culture of high performance and accountability to ensure project success and continuous service delivery.
• Collaborate as the primary liaison with the banking client, building a strong relationship and providing strategic updates on project progress and performance to drive mutual outcomes.
• Ensure compliance with rigorous Service Level Agreements (SLAs), organizational standards, and confidentiality requirements across all Records Management, Archiving, and Know Your Customer (KYC) processes.

What You'll Bring

The ideal candidate will have:

• Fluency in Arabic is mandatory
• Proven ability in managing and leading large teams (80+ employees) in a demanding, high-volume operational environment.
• Strong knowledge of Records Management and Archiving principles to effectively oversee daily operations and strategy implementation.
• Exceptional communication, negotiation, and stakeholder management skills to effectively interface with the client and internal teams.

What We Offer

• Location: Riyadh, Saudi Arabia
• Opportunities for continuous learning and professional growth to unleash your potential in a transforming global organization.