Operation / Marketing Executive

Role Summary

The Operations cum Marketing Executive will play a dual role in managing smooth day-to-day operations of the centre while actively engaging in referral marketing activities. The role requires strong communication skills, field coordination, problem-solving ability, and a passion for healthcare service excellence.

Key Responsibilities

Operations Responsibilities

• Support daily functioning of the centre with the Operations Manager.
• Ensure efficient workflow at reception, assessment, OP, diagnostics, pharmacy, and floor.
• Handle patient queries, escalations, and service recovery professionally.
• Monitor staff attendance, discipline, duty allocation, and performance.
• Assist in ensuring compliance with centre protocols, safety, and quality standards.
• Coordinate with doctors, nurses, therapists, and support teams to ensure smooth operations.
• Assist in managing inventories (stationary, pharmacy, consumables, equipment status).
• Support HR in onboarding, training new staff, maintaining documents, etc.
• Prepare daily operational reports and assist in audit readiness.

Marketing Responsibilities

• Conduct referral marketing visits to clinics, hospitals, schools, and community centres.
• Promote the centre’s services, specialty clinics, camps, and health packages.
• Build strong relationships with paediatricians, GPs, gynaecologists, and other referral partners.
• Maintain a referral database and track visit reports systematically.
• Support planning and execution of health camps, school programs, and awareness events.
• Coordinate with the design team for marketing materials, brochures, and creatives.
• Assist in social media activities and patient engagement campaigns (if required).

Required Qualifications

• Bachelor’s degree in any discipline (MBA/Healthcare Management preferred).
• 1–3 years of experience in operations or healthcare marketing preferred.
• Freshers with strong communication & field interest may also apply.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Smart, presentable, and patient-centric approach.
• Time management and ability to work in a fast-paced environment.
• Basic computer skills (MS Office, WhatsApp reporting, CRM/HMS familiarity preferred).
• Two-wheeler with valid license preferred (for marketing visits).

Benefits

• Attractive salary based on experience.
• Performance-linked incentives for marketing achievements.
• Professional growth under an expanding healthcare network.
• Training and development opportunities.

Job Type: Full-time

Pay: ₹12,000.00 - ₹30,000.00 per month

Work Location: In person