Operation Supervisor

Operations Supervisor

Reports To: QA/QC Inspector / Operations Manager
Department: Operations
Location: Site-Based

Job Purpose

The Operations Supervisor is responsible for direct supervision of cleaning and support service teams at assigned sites, ensuring all operational activities are carried out efficiently and in accordance with company standards and client requirements. The role includes daily task allocation, staff supervision, quality monitoring, coordination of materials and equipment, and reporting operational issues to management.

Key Responsibilities

1. Staff Supervision and Task Management

• Assign daily duties and work schedules to cleaning staff and site personnel.
• Ensure adequate manpower allocation based on operational requirements.
• Monitor staff attendance, punctuality, and productivity.
• Conduct daily briefings and provide instructions to team members.
• Ensure staff follow company policies, safety procedures, and site regulations.
• Provide on-site supervision to ensure tasks are completed properly and on time.

2. Service Quality and Performance Monitoring

• Ensure cleaning services and support operations meet company standards and client expectations.
• Conduct regular inspections of work areas to ensure cleanliness, hygiene, and service quality.
• Work closely with QA/QC Inspectors during audits and quality inspections.
• Identify areas for improvement and implement corrective actions.
• Monitor compliance with cleaning procedures, chemicals usage, and equipment handling.

3. Staff Training and Development

• Provide on-the-job training and guidance to cleaning staff.
• Ensure all staff follow correct cleaning methods and safety practices.
• Evaluate staff performance and provide feedback to improve productivity.
• Support HR and management in staff performance reviews and disciplinary procedures when required.

4. Materials, Equipment, and Resource Management

• Monitor availability of cleaning materials, chemicals, and equipment at site.
• Coordinate with stores or management for timely replenishment of supplies.
• Ensure proper usage, handling, and storage of cleaning equipment and chemicals.
• Report damaged or malfunctioning equipment for repair or replacement.

5. Health, Safety, and Compliance

• Ensure compliance with company health and safety policies.
• Promote safe work practices among staff.
• Ensure staff use appropriate Personal Protective Equipment (PPE).
• Report safety hazards and take immediate corrective actions when necessary.

6. Reporting and Communication

• Prepare and submit daily or weekly operational reports to the Operations Manager.
• Report incidents, accidents, absenteeism, and operational issues promptly.
• Maintain records related to manpower deployment, attendance, and work completion.
• Communicate client feedback and operational concerns to management.

7. Client Coordination

• Maintain professional communication with site representatives or client contacts.
• Address client concerns or service requests in a timely manner.
• Ensure client satisfaction through consistent service quality.

Qualifications

• Minimum 5 years of experience in the cleaning or facilities management industry.
• BICS (British Institute of Cleaning Science) Certification or equivalent professional training.
• Valid Qatar Driving License.
• Basic computer literacy, including knowledge of MS Excel and reporting tools.
• Strong leadership and team supervision skills.
• Good communication and problem-solving abilities.
• Ability to work in dynamic site environments and manage multiple teams.

Key Competencies

• Team Leadership
• Time Management
• Quality Control
• Operational Planning
• Communication Skills
• Problem Solving
• Safety Awareness

Work Location: In person