Operation Support

Responsibilities

• To look after the Technical & Operational Issues and Projects in the region.
• End to end project delivery comprising of Card Issuance, Acquiring Business, UnionPay cards acceptance, e-Commerce, Remittance, IT Infrastructure, Project Management, Services Management, Pre-sales support, Membership Applications and business operations.
• To Maintain the consistency and uniformity during operations management as per UnionPay standards.
• Workshop execution and engagement with UnionPay Headquarters team for business support tasks.
• Market research and execution of special tasks assigned by UnionPay Headquarters team.
• Support to UnionPay Headquarters team by engaging clients for day to day operational issues.
• Engagement with clients for eliminating single point of failure and infrastructure enhancement.
• To Take necessary actions based on the MIS provided by UnionPay Headquarters team.
• Acceptance Quality improvement by taking necessary actions based on MIS provided by UnionPay Headquarters team for Declined rates reduction and Approval Rate.
• To Mediate between HQ and Clients for testing and certification support.
• Pivotal role in critical projects specially KPI Projects.
• Co-ordination with members for timely submission of updated Regular licenses, AML documentation, Risk Reserve Deposit monitoring (RRD).
• Co-ordination and follow up with members for Fraud & AML reported by HQ to follow up with members for investigation into specific transactions, suspension of merchants, etc.
• Ongoing new terminal certifications for new and existing members.

Requirements

• Bachelor`s degree or above in Computer Science, Information Technology or equivalent work experience.
• 3-5 years` experience in project management/customer support role in card payment industry, chip card technology, software, financial or information services would be an added advantage.
• Good working knowledge of card payment processing systems including message routing, chip card processing, authorization, clearing & settlement and connectivity would be added advantage.
• Strong verbal, written, presentation and interpersonal skills are required.
• Ability to write in and speak English fluently.
• Strong collaboration and ability to manage as part of a cross functional team.
• Able to travel overseas for business.

All candidates will be fairly assessed, with due consideration given to the relevance of their background to the role's requirements.