Operational and Customer Service Executive

For DP World Logistics Service Masr - Cairo Airport Office

Job Purpose: Implement and execute Import & Export shipments handling and operations in line with overall company strategy and policies for the Airfreight and Ocean freight Business Field, to develop, and maintain profitable operations.

Key Responsibilities:

Business & Product Development:

• Co-operate in the determination of the business strategy and execute / secure its implementation.
• Support the acquisition of new business and support the account management.
• Promote customer relations and develop the existing client base.
• Support the business development process (tender analysis, solution design, costing, pricing, and service offering)

Carrier Management:

• Implement and execute carrier’s strategy, including managing local carrier’s contacts, rates negotiations, and bilateral process in alignment to the framework of the global preferred carrier program.

Operations Excellence

• Ensure efficient import and export Ocean operations and continuously optimises the operations
• Increase productivity by implementing standard processes in line with guidelines and targets.
• Co-operate in the development and implementation of business operations and reporting systems.
• Handle shipments documentations.
• Create & confirm shipments on system and issue invoices.

Financials

• Manage payable process includes but not limited to obtaining original suppliers invoices and ensure proper and timely upload In System by Finance teams.
• Manage proper and timely invoicing
• Follow up with Clients & Finance to settle amounts.

Sales

• Assist in key account implementation.
• Assist sales in quotations.

Qualifications , Experience and Skills

• Bachelor’s degree (Preferable Logistics field or equivalent)
• 3:5 years working experience in the field of Logistics & Freight Forwarding operations, and regulations.
• Must have in-depth knowledge about the Freight Forwarding activities, regularity compliance.
• V. Good English Language skills
• V. Good Communication Skills
• Able to manage customers
• V. Good in Microsoft Office Programs: Excel, Word, Outlook
• Able to work with different internal and external teams and track multiple processes.
• Ability to work on own initiative and as part of a team.
• Able to cope with high work pressure.
• Able to identify and solve the problems