Operational Excellence - Officer

Job Title: Operational Excellence Officer

Location: Abu Dhabi, United Arab Emirates

Department: Operational Excellence

Role Overview

We are seeking a qualified and detail-oriented Operational Excellence Officer to support the coordination, implementation, and monitoring of organizational excellence, quality, and performance initiatives. The role involves supporting performance management, preparing reports and dashboards, maintaining documentation, and coordinating cross-functional improvement initiatives across multiple departments.

Key Responsibilities

Project Coordination and Administrative Support

• Coordinate project plans, schedules, and stakeholder communications

• Monitor progress and prepare status updates and reports

• Organize meetings, prepare minutes, and track actions and deliverables

Reporting and Data Analytics

• Prepare executive presentations, dashboards, and performance reports

• Develop and maintain KPI dashboards using Excel, Power BI, or similar tools

• Support data collection, validation, consolidation, and analysis

• Ensure data accuracy, consistency, and adherence to reporting standards

• Maintain reporting templates, version control, and documentation

Performance Management Support

• Support consolidation of departmental KPIs and performance scorecards

• Assist in preparing monthly and quarterly performance reports

• Coordinate reporting timelines and follow up with stakeholders

Document Control and Compliance

• Maintain policies, procedures, SOPs, templates, and process documentation

• Manage document lifecycle including creation, review, distribution, and archiving

• Support audit readiness by ensuring documentation completeness and accessibility

• Maintain document management systems such as SharePoint or similar platforms

Qualifications and Experience

Education:

• Bachelor’s degree in Business Administration, Engineering, Quality Management, IT, or related field

Experience:

• 3–5 years of relevant experience in Operational Excellence, Business Excellence, Performance Management, Quality, PMO, or Process Improvement

• Experience in performance reporting, dashboards, and data analysis

• Experience using document management systems such as SharePoint, Aconex, or equivalent

Technical Skills:

• Proficiency in Microsoft Excel and PowerPoint

• Experience with Business Intelligence tools such as Power BI

• Strong reporting, analytical, and presentation skills

Core Competencies:

• Strong organizational and coordination skills

• Attention to detail and data accuracy

• Effective communication and stakeholder management

• Ability to manage multiple priorities and deadlines

Preferred Certifications (Optional):

• Lean Six Sigma Yellow Belt or Green Belt

• PMP or equivalent Project Management certification