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Operational Risk Manager
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The Role
We are hiring an Operational Risk Manager to build and run a practical, data led operational risk programme that protects day to day issuing operations and enables safe growth. You will turn policy into clear controls, keep RCSAs, KRIs, incidents, and loss events accurate and current, and provide concise risk insight to senior leaders and committees.
You will partner with Product, Engineering, Operations, Fraud, Finance, Customer Experience, Compliance, and Legal to assess risks in new products and changes, validate control design and effectiveness, and ensure NymCard stays inspection ready for CBUAE and partner expectations. Success looks like a living risk profile, fast and factual incident reviews, measurable reduction in repeat issues, and evidence that stands up to audit.
What You'll Be Doing
Framework and policy: maintain NymCard's Operational Risk Management Framework aligned to CBUAE and international standards. Keep ownership, frequency, and evidence requirements explicit.
RCSAs and process reviews: run risk and control self assessments across payments operations, issuing, settlements, fraud, reconciliation, vendor risk, and support operations. Record design and effectiveness with clear actions and due dates.
KRIs and reporting: define and monitor KRIs, incidents, near misses, and control failures. Publish short MI with trends, thresholds, and owners.
Incidents and root cause: lead investigations, document root cause and contributing factors, agree corrective and preventive actions, and verify closure with evidence.
Change and new product risk: work with Tech and Product so risks are assessed during design, build, and rollout. Embed control checkpoints and sign offs into release plans.
Regulatory liaison: prepare operational risk returns, respond to RFIs, and keep working papers indexed for inspections in the UAE.
Training and awareness: deliver targeted training for high risk teams and new joiners. Track attendance and keep materials current.
Assurance coordination: partner with Compliance, Internal Audit, and first line QA to align coverage and reduce duplication.
Third party and outsourcing: contribute to vendor risk reviews and ongoing monitoring with clear SLAs, performance, and remediation tracking.
BCP and resilience inputs: support scenario reviews, failover drills, and readiness checks. Ensure lessons feed back into RCSAs and KRIs.
What You Bring
5 to 7 years in operational risk within fintech, banking, or payments, with UAE exposure preferred.
Working knowledge of CBUAE guidelines and comfort interacting with UAE regulators.
Familiarity with core payments processes: authorisations, settlements, chargebacks, fraud operations, and reconciliation.
Hands on with risk frameworks, incident logs, RCSAs, and practical control testing.
Strong analysis and documentation. You write clearly, keep tidy evidence, and focus on material risk.
Ability to collaborate with business and technical teams and explain risks in simple terms.
Awareness of Basel and ISO 31000 concepts.
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