Operational Support Manager

Operational Support Manager

Key Responsibilities:

Operational Coordination & Strategic Support

• Administer the company’s work order system for both billable and non-billable services.
• Maintain the master schedule for periodic services, inspections, and field management visits.
• Monitor Area Manager KPIs and visitation schedules, providing executive-level reporting and analysis.
• Coordinate quarterly executive reviews and track key operations metrics.

Hiring, Onboarding & Workforce Development

• Support and coordinate the recruitment process for operations-related positions, including field and support roles.
• Partner with HR and operations leaders to ensure timely onboarding and orientation of new hires.
• Maintain onboarding materials, schedules, and checklists to ensure consistency and compliance.
• Monitor early-stage performance and training milestones for new employees, ensuring a smooth transition into the company.
• Identify gaps in hiring or retention and propose process improvements

Labor & Workforce Management

• Lead scheduling and deployment of the flex team for floor work, periodic services, and special projects.
• Manage temporary staffing needs to address call-outs, vacations, and labor fluctuations.
• Support the recruitment, onboarding, and training of operations staff.
• Oversee compliance with employee certifications and training requirements.

Quality, Compliance & Process Improvement

• Manage the company’s training and quality assurance programs, ensuring consistency and continuous improvement.
• Investigate and resolve customer complaints in coordination with field leadership.
• Create, refine, and enforce company policies, procedures, and SOPs.
• Ensure operational standards related to safety, appearance, and professionalism are consistently applied.

Fleet, Assets & Systems Oversight

• Oversee company vehicle usage, maintenance schedules, and servicing compliance.
• Manage supply chain functions including ordering and inventory of uniforms, supplies, and signage.
• Maximize usage of operational technology platforms; evaluate and recommend process or software enhancements.

Client Engagement & Special Initiatives

• Prepare proposals for special projects and “tag” work, overseeing the full lifecycle from pricing to completion.
• Lead the customer holiday gifting program in coordination with sales and operations teams.
• Contribute to customer retention strategies and help foster strong, lasting client relationships.

Executive-Level Collaboration

• Partner with the CEO, President, CFO, and VPO on cross-functional projects and company-wide initiatives.
• Participate in budget development, strategy meetings, and performance planning.
• Help define and implement scalable operational models for territories and branch locations.
• Develop performance benchmarks for operational teams and support improvement initiatives.

Ideal Qualifications:

• Bilingual in English and Spanish
• 5+ years of experience in operations, logistics, or service delivery leadership—preferably in janitorial or facilities services.
• Demonstrated ability to lead complex projects, teams, and systems in a dynamic environment.
• Strong analytical, organizational, and communication skills.
• Proficiency in scheduling software, work order systems, and Microsoft Office tools.
• A proactive, problem-solving mindset with the ability to influence and lead across departments.

Join a Team That Invests in You

AK Building Services is a family-owned, people-first organization where culture, respect, and teamwork matter. For more than 25 years, we’ve delivered high-quality janitorial services across South Florida, but our greatest strength has always been our people.

We invest in training, support growth from within, and believe in building long-term careers, not just filling jobs. When you join AK, you become part of a team that values professionalism, accountability, and helping each other succeed every day.