Operational Support Services Rep

• Process and deliver correspondence to intended party for Claims and Underwriting
• Index documents received electronically and scanned documents
• Utilize existing unit and company policies and procedures to complete all assigned functions correctly and efficiently within stated deadlines
• Process Merit Rating Board Hearing Lists and Claim print requests
• Process various data entry functions and clerical support
• Verify accuracy of independent vendor bills in preparation for payment by Accounts Payable
• Print and mail letters, brochures, certified mail, agency mail, Partner Select forms, manual checks and transcribe various recordings of interviews, E-letters, memos, reports, and form letters
• Process Auto Injury Solutions No Match/Exception reports/letters and update the medical bill log
• Respond quickly and independently to lobby visitor concerns

• Strong organization and prioritization skills
• Effective verbal and written communication skills
• Ability to work in a fast-paced environment with minimal supervision
• Must have strong PC skills for recordkeeping and research and strong working knowledge of Microsoft Office
• Ability to interact well with others in a team environment
• Working knowledge of several types of office equipment i.e.: scanners, photocopiers and the ability to use external vendors file online tools
• Knowledge of automated inventory systems, alphanumeric cataloging and basic purchase order creation preferred
• Basic math skills

• High school diploma or equivalent
• Previous experience in a customer service position helpful

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

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Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range $18.00 - $20.00 per hour

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.