Operations Account Manager

The Operations Account Manager leads the advancement and daily effectiveness of the security operations center program by driving improvements across personnel, processes, and technology. This role partners with internal and external stakeholders to enhance operational performance, implement automation and system improvements, and ensure delivery against service level expectations and compliance requirements. The position maintains oversight of KPIs, budget performance, quality assurance, and incident reporting while serving as a key escalation point and champion for continuous improvement and client success.

The role also supports leadership through data-driven insights, audit coordination, and proactive identification of operational risks and improvement opportunities. Additionally, the Operations Account Manager assists in developing and mentoring supervisors and managers, ensuring teams are equipped to adapt to evolving security requirements and organizational growth.

• 5+ years of Security Operations Center (SOC) experience

• 2-3+ years of leadership or supervisory experience

• 2+ years in a data center security environment (preferred)

• Proven history of SOC program growth and maturation

• Strong knowledge of access control, video management, incident reporting, and intelligence technologies

• Demonstrated ability to develop procedures, training, and operational metrics

• Able & willing to travel as needed

• Must be willing to participate in the Company’s pre-employment screening process and continuously meet any applicable state, county, and municipal requirements.

• Salary: $54.96 per hour

• 401(k)

• Health, Dental, Vision Offered

• Opportunity for Growth

• Develop and implement plans for program growth and maturation from a people, process, and technology perspective

• Partner with key internal stakeholders on process/system improvements, integrations, and implementations/deployments

• Identify automation opportunities to improve detection and response efficiency

• Partner with external stakeholders to maintain relationships and act as a go-to resource

• Assist the National Account Manager in developing and recording key KPI’s to ensure they are in line with company standards (overtime, open posts, etc.)

• Attend meetings with other client managers to determine operational opportunities

• Drive client success through ensuring service level agreements and key performance indicators

• Ensure compliance with company policies and security industry regulations

• Review reports from team on incidents and other activities to ensure quality control

• Investigate and resolve issues with security officers and client associates

• Create reports for management on ongoing initiatives and issues that may arise

• Analyze data to form proposals for improvements (e.g. implementation of new technology)

• Submit reports on all audits and testing to clients for action with follow ups

• Train managers and supervisors as needed on new processes, procedures, and technologies