Operations Agent - LAX

We are looking for a full-time Operations Agent for our Carson, CA location. Rate of Pay: $xx,000 to $xx,000 annual salary, depending on experience

JOB SUMMARY

Energy Transport Logistics is seeking a self-motivated individual who can work in a fast-paced environment and is able to multitask. This individual will be a key point of contact in a collaborative operation with dispatching and providing customer service, with addressing customer needs and inquiries. This individual will also provide support to internal and external customers’ needs with a proactive approach team environment. This individual must be a calming and effective problem solver with strong communication with our drivers and customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work effectively with Dispatch and drivers to coordinate recoveries and deliveries
• Manage driver arrival / check in process – insuring arrival of complete shipments / notating exceptions and resolution.

• Keep Track of Shipment Lifecycle, including but not limited to entering important driver and shipment updates into TMS and other required software
• Dispatch Administration Duties – job document organization, labeling, record/ log keeping, emails and phone answering responsibilities.
• Provide excellent, professional, and timely customer service whether handling customer inquiries, complaints, quotes, or support in order maintenance processes.
• Ability to successfully coordinate and collaborate between multiple departments, customers, and service providers.
• Transfer data from bill of lading to company freight operating management system.
• Provide clerical support to daily operations, including, but not limited to, answering the telephone/ emails, photocopying, printing, faxing, filing, record maintenance, scanning and document breakdown.
• Collect, safekeep, and help upkeep all relevant customer data.
• Maintain open communication with customers to ensure all parties are clear in direction, whether confirming pickup/ delivery time and date, ensuring all mandatory forms are completed and attached, or if any moves need to have any specialized freight requirements or appointment.
• Assist customers in tracking and tracing their freight, when needed.
• Notify customers of Freight Availability, Capacity, and other Important Information.
• Will need to maintain knowledge of company services.
• Work and Coordinate Effectively with your team to ensure freight is delivered on time.
• Adhere to company policies and procedures.
• Assist Management in operational KPI reports as needed.
• Able to us a forklift loading, offloading, and sorting freight in the warehouse.

COMPETENCIES

• Relevant experience can include cartage, transportation, moving companies, customer service, logistics, linehaul, intermodal, warehouse, ground operations and air/ocean dispatching.
• Forklift Certification (Preferred)
• Ability to lift up to 50lbs., unassisted.
• Ability to stand, lift, squat for extended period of time- Requires good Physical Condition.
• Ability to follow verbal and written direction.
• MS Office program and transportation management software knowledge.