Operations Analyst

Position Summary

The Operations Analyst supports the day-to-day operations of a federal program office responsible for small business engagement and acquisition support. The role focuses on managing program workflows, maintaining operational tracking systems, producing reports and metrics, and supporting leadership decision-making through analysis of program data.

The analyst ensures that operational activities are organized, documented, and executed efficiently while supporting reporting, outreach coordination, and internal program management.

Location: Remote with some on-site support in Washington, DC.

Key Responsibilities

• Maintain program tracking systems that monitor operational activities, requests, and stakeholder interactions.
• Collect and analyze data used to develop program reports, dashboards, and leadership briefings.
• Produce recurring reports summarizing program performance, operational trends, and engagement metrics.
• Assist with documentation and maintenance of internal processes and standard operating procedures.
• Track program activities and maintain operational logs supporting program reporting requirements.
• Support coordination of outreach activities and maintain records of stakeholder engagement.
• Monitor incoming requests and ensure tasks are routed to appropriate personnel.
• Analyze program data to identify trends and opportunities for operational improvements.
• Support preparation of presentations, reports, and briefing materials for leadership.

Required Qualifications

• Bachelor's degree in business administration, public administration, management, or related field, or equivalent professional experience.
• Minimum five years of experience supporting program operations, program management, or acquisition support activities.
• Experience developing reports, metrics, and analytical products.
• Strong organizational, analytical, and communication skills.
• Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.

Preferred Qualifications

• Experience supporting federal programs or acquisition organizations.
• Experience with workflow tracking systems, data management tools, or CRM systems.
• Experience supporting program reporting and performance measurement activities.

Benefits:

• Medical, Dental, Vision
• 401(k) company match
• Paid Time Off
• Paid Holidays
• Company Provided Life Insurance
• Employee Assistance Program
• AD&D Insurance
• Disability insurance

Polaris Consulting Group, Inc., is an 8(a) certified, Service-Disabled Veteran Owned Small Business based in Alexandria, VA. Our cleared business professionals are experienced, knowledgeable, subject matter experts who make our clients mission their own. We combine innovation with expertise and industry-standard techniques to deliver people, processes, technology, and information solutions critical to mission success. www.polarisgov.com

Polaris is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.